IPOCC Demo Basic Overview first: https://www.ipofficeassistance.com/wp-content/uploads/2020/01/IPOCC_Quick_overview_telephony.mp4 https://www.ipofficeassistance.com/wp-content/uploads/2020/01/Abandoned-Calls.mp4 https://www.ipofficeassistance.com/wp-content/uploads/2020/01/Call-Handling.mp4 https://www.ipofficeassistance.com/wp-content/uploads/2020/01/Email_Handling.mp4 https://www.ipofficeassistance.com/wp-content/uploads/2020/01/Supervisor_cool_stuff.mp4 Here is an option to add SMS to the IPOCC Agents. https://www.ipofficeassistance.com/wp-content/uploads/2020/01/Owner-Listens-SMS-to-IPOCC.mp4 As well as a Facebook Integration: https://www.ipofficeassistance.com/wp-content/uploads/2020/01/O_L_Facebook.mp4