Programming line ringing on a Partner

Partner, all releases.

Examples

Receptionist Call Routing. If you want calls to be answered by the receptionist first, set the lines at the receptionist’s extension to Immediate Ring and the lines at the users’ extensions to No Ring. (This is the factory setting)

Receptionist Backup. If you want all calls on a line to ring directly at users’ extensions -with the receptionist providing backup -set the line at the users’ extensions to Immediate Ring. Then set the line (or lines) at the receptionist’s extension to Delayed Ring. An incoming call that is not answered by a user within 20 seconds will also ring at the receptionist’s extension.

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Changing the Greeting on a Partner Voicemail

Partner Voicemail, All releases

First, we need to figure out exactly which voicemail you have.

Dial into your voicemail system, either by pressing the “Get Mail” button, or “Intercom 777″.

Once connected you will hear the “voicemail lady” say, “welcome to Partner……”

If Partner Mail VS, click here.

If Partner voice messaging PC card, click here.

If Partner Messaging R1.0, R6.0 or R7.0, click here.

If Partner Mail (standalone Box), click here

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What release Partner system do I have?

All Partner Releases

Partner phones will work on the entire series of Partner phone systems.  But for programming, you do need to know which release you do have.

If you have a  Partner ACS, from any display phone, you can press, “Feature 59″, and it will display the release and firmware revision.

If nothing happens, it is an older Partner plus or Partner II.  In that case you need to do a “beep test”:

To perform the test, access any phone line and press “feature #1″  You will hear a series of beep tones.  Use the following to determine which Partner Processor you have.

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Changing the line that is picked up, when you lift handset on a Partner.

All releases of Partner

Lets say that you currently pick up line 1 to make an outgoing call, but you want to pick up your last line (in this case we will say we have 6 phone lines).

This feature is called “Auto line select”

To program Auto line select:

From extension 10 or 11:
Press feature 00
LEFT INTERCOM
LEFT INTERCOM
RIGHT INTERCOM
Enter the extension number of the extension you need changed.
press ** (start, star)

Then the order you want the lines to get picked up
Then ** (star, star) when done

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Change Auto Attendant recording on Partner Mail VS

If you do not know which voicemail you have, click here.

For Partner mail VS (all releases except Rel 5):

  • Dial Intercom 777, or press the “get mail” button.
  • Dial 99#
  • Dial Password (1234 is the default).
  • Dial 9 (you will not be prompted for this).
  • Dial 3 for Auto attnedant programming.
  • Dial 1 for day menu,  or 2 for night menu.
  • Dial 6 to modify the menu
  • You will be prompted to enter a selector code, just press *(star),  #(pound)
  • Dial 1 to modify the menu prompt.
  • Lift handset and dial 1 to record.  Dial 1 when finished.
  • Dial 21 to re-record, 23 to listen, or *(star),  #(pound) to save menu.
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    Change Auto Attendant recording on Partner Voice Messaging PC Card.

    If you do not know which voicemail you have, click here.

    From any phone:

    • Dial Intercom 777, or press the “voicemail” button.
    • When prompted for mailbox number, Press 0 followed by “#” key.
    • Press “3″ , “to record automated attendant menu prompt”
    • Press 1 to record a new prompt.  Press 1 when fiished.
    • 21 to re-record, 23 to listen and *(Star), #(Pound) to save recording
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    Changing Auto Attendant recording on Partner Messaging R1/6/7

    If you do not know which voicemail you have, click here.

    To change the the Auto attendant recording:

    • Dial into V-Mail:           Get Mail button (or Int 777)

  • Enter Mailbox:              Press “0″ followed by #(Zero)
  • Password:                        Press, 123456 followed by # (generally the admin password)
  • Press:                                9, you will not be prompted for this.
  • Auto Attendants:          Press 3
  • A/A number:                 (1-4) (probably 1)
  • Day/Night menu:          1-Day 2-Night
  • Listen/modify:               2-Listen 6-Modify
  • Selector codes:             When prompted for selector codes, just  press * #
  • Record greeting:            Press 1, press 1 again to stop recording.  21 to re-record, 23 to listen, OR:
  • Make sure, after done recording that you press * # to save the greeting
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    Manually set time for Avaya IP Office

    Manually Setting the System Time in IP Office

    For IP Office systems without access to a time server, a number of methods to manually set the system time exist. These are available in the IP Office 4.1+. The following method is only supported on these phones: 2410, 2420, 4412, 4424, 4612, 4624, 4610, 4620, 4621, 5410, 5420, 5610, 5620, 5621, 6412, 6424. It is supported on any analog, T3, T3 IP or wireless (IP DECT, 3600, 3700 Series) phones.

    Note: If the IP Office system that is still configured for automatic time updates (on by default), any manually set time and date will be overridden on the next automatic update. The use of automatic updates can be disabled by setting the System | System | Time Server IP Address to 0.0.0.1.

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    8.1 Server Edition

    Looking at the new Server Edition, most installers are a bit “nervous”.  Relax, there is nothing to be nervous about.  In its most simplistic form, there are only 3 (new) parts to 8.1 Server Edition.

    First, you need to have a server.  The 2 options are:

    HP DL360G7 – 12 Gig RAM, 300 Gig Raid drive(dual), dual hot swappable power supplies, and dual quad core processors (2.4Ghz).

    HP DL120G7 – 12 Gig RAM, 250 Gig hard drive (single), single power supply, single quad core processor (3.1 Ghz)

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