Equinox on IPO R11 with Self Signed Certificate

Posted Posted in IP Office

Setting up Equinox on IP Office R11 Server Edition/hosted with Self Signed Certificate

In order to get Equinox client to securely connect to Server Edition or Hosted IP Office, we need to have a certificate.  In a previous document, we showed how to create a 3rd party certificate, but maybe you don’t want to use 3rd party, maybe you want to leverage IP Office’s ability to create a self-signed certificate.

1 million foot view of the differences.Certificates that have been signed by a Certificate Authority go through some level of validation and there are only a finite number of Certificate Authorities worldwide. Most devices / browsers already have the Certificate Authorities Intermediate Certificate installed and can therefore easily validate the authorities certificate chain. Depending on the purpose / usage of a certificate would define the level of validation (and cost) associated with those certificates. The plus side to Signed Certificates is that there is no need to load self signed certificates onto most browsers or devices as they are already trusted. The Downside however is that signed certificates have to be maintained on an annual basis and updated before they expire.

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Automate Spaces Install on Avaya R11 Equinox

Posted Posted in IP Office

With IP Office Release 11, Avaya Introduced Equinox as the UC/Soft-phone App.  differing from other UC clients for IPO office, Equinox gets its IM/Presence components from the cloud.  More specifically, the Zang Cloud, or Zang Spaces (http://zang.io/products/spaces).  With Spaces you can sign up for a free account, and have some feature rich collaboration similar to the likes of Slack or Microsoft Teams.

If you like a video rather than reading….

As you can see in the diagram below, the Equinox client connects to the Cloud for IM/Presence needs, while connecting to the local IP Office (premise or hosted) for its telephony features.

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Equinox on IP Office R11 Essential Edition

Posted Posted in IP Office

Equinox on IP Office R11, seems to be giving everyone some fits.  For this example, I defaulted an IP500 licensed for Essential Edition.

The installation will be part of the SIP Extensions guide.  (https://downloads.avaya.com/css/P8/documents/101048082)

First, we will work on Essential Edition, so, see below for what licenses we need.

So, we obviously need the Essential Edition License.  For the user, we need a “SoftPhone License” (Avaya Part number 383113, IPO R10+ SFTPHN 1 LIC)

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Re-config IP500 w/DTE

Posted Posted in IP Office

The DTE port on the back of an IP Office Control Unit is not normally used when configuring an IP Office system. However the DTE port can be used to erase the system’s operational software and/or configuration if necessary.

Due to the drastic nature of these actions they should only be performed if absolutely necessary to return a system back to working order. In either case you must ensure that you have a backup copy of the system configuration.

Access to the DTE port requires a serial cable between your PC/Laptop and the IP Office (such as a standard modem cable).

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Editing an IP Office configuration in Excel

Posted Posted in IP Office

Back to IPOfficeHelp.com

HOWTO: Editing an IP Office configuration in Excel
Kyle L Holladay, Sr

Many items in your IP Office configuration can be edited directly in the configuration.csv file outside of the Manager application saving a large amount of time. This guide will provide basic information on how to export your configuraiton.csv and edit select User information. Until you are comfortable with this method I would suggest that you limit its use to a lab environment

Note: You MUST NOT add nor delete any records when using this method. (i.e. you cannot add/delete an extension, user, incoming call route). You must create all records in Manager before doing your Export. You can then modify the information associated with that record using the method below.

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Use hunt group status in Voicemail Pro call flows

Posted Posted in IP Office

This post describes you how to use the different status of a hunt group (in service, night service, out of service) as a switch within Voicemail Pro call flows.  Posted from Florian Wilke’s site: (https://blog.fwilke.com/use-hunt-group-status-in-voicemail-pro-call-flows/#more-865)

The challenge

Didn’t you have the challenge that the local users should be able to switch between different ways a call should flow through Voicemail Pro? And wouldn’t it be nice if it were possible to do this through a phone button? And furthermore… shouldn’t it be possible to light the button if a chosen condition is set? And all that from different users and phones?

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Configure Avaya CPaaS SIP Trunks with IPO

Posted Posted in IP Office

There is a commercial offering for Avaya SIP trunks, See this doc.

In a pinch if we needed some trunks for a customer, we have used Avaya CPaaS for SIP trunks.  This is (so I have heard) the equivalent of a Twilio SIP trunk.

You can claim a number in less than 10 minutes, and provision the IPO in as much.

First, let’s set up the SIP trunk and grab a new number.  Go to cloud.zang.io.

CREATE A DOMAIN

From the dashboard, go to SIP>DOMAINS.

Click on Create SIP Domain

Assign the domain name.  The Domain name you enter will prepend the “sip.zang.io”.  Give the Domain a friendly name.

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Default Security Settings via DTE

Posted Posted in IP Office

If you have forgotten the security settings, and need to reset them, you can do so as long as you are on site….

This will reset all security settings, but will not affect the config at all…YAY!

Start the terminal program on your PC.  Ensure that it has been setup as listed in DTE Port Settings.

Once connected, enter AT (note, it is upper case)

Then enter, AT-SECURITYRESETALL

You will be prompted to confirm the control units MAC address before continuing.  Enter teh MAC address.

After approximately a minute, the control unit will respond with an OK when the action has been completed.

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Free IP Office SMDR Server

Posted Posted in IP Office

IP Office has the ability to send SMDR info by default, FOR FREE!  You just need something to grab the info….

(Also, a great tool from a Tek-Tips user, Dave Hope. https://davehope.co.uk/projects/smdr-receiver/)

Quick Links:

  1. How to access IP Office for Basic SMDR
  2. Background Information
  3. Installing NCAT
  4. Overview
  5. NCAT Installation
  6. Configure IP Office
  7. Create a Batch File to start listening on the Port
  8. How to access IP Office for Basic SMDR
  9. Create a Batch File to End NCAT
  10. Test your Files
  11. Creating Scheduled Tasks
  12. Test you Task schedule
  13. Appendix A
  14. Sample Batch Files
  15. Sample Task Scheduler Files

How to access IP Office for Basic SMDR

The purpose of this document is to provide guidelines for configuring IP Office and a PC to be able to receive basic SMDR information that can be accessed using an application that can view / open a .CSV File.

By default, IP Office provides the ability to retrieve RAW SMDR information. This document will explain how to use an open source application called NCAT to listen for SMDR transmissions from the IP Office and write the records to a .CSV file format.

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Install SIP phones on IP Office

Posted Posted in IP Office

Had a few calls from customers on SIP phones.  Obviously, if you are using the J100 series on IP Office R11, you are going to have to implement SIP phones.  J100 ONLY run SIP, when connected to IP Office R11.  HOWEVER, they do work on R10.1, but ONLY as h323 phones.  So, why would you downgrade all those phones just to run them on 10.1, when 10.1 will be going EOS with the next major release?  Just upgrade the damn IPO.

So, to get the J series working, we need some settings within IPO set, and then the IPO will autogenerate the 46xxsettings.txt file.

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Logging into Multiple Hunt Groups

Posted Posted in IP Office, Uncategorized

(This post is some info we found from Intrigant on the Tek-Tips SiteMany thanks for sharing this….)

Often, we get asked how a users can be a part of numerous hunt groups, and only log into a couple of them.

Obviously a user can set up a button (“Hunt Group Enable”) and 2 things (well, really 3 now) can happen.

  1.  They leave the “Action Data” blank, which would log the users out of ALL groups that they are a member of.
  2.  They can define a group number or name in the”Action Data” field, and that button will ONLY log them in/out of that specific button.

There is now a third way, again, thanks toIntrigant” that you don’t have to use a button for each group, but can still be a part of many groups and pick and choose which you are logged into…friggin awesome.

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SIP Remote Worker

Posted Posted in IP Office

With SIP remote worker, there a re a few things that need to be done, prior to anything working. If using TLS, you need a certificate (Here we created a 3rd party certificate for IP Office).

Once the certificate is set, you need some settings in the IP Office.  Once those are set, your 46xxsettings.txt file should auto-generate.

Here are the settings for the IP Office:

Equinox Client Setup.  Now you can configure the equinox client.  if you need to configure Spaces, see this thread (Automate Spaces Install).

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