Conference Bridge with Passwords

Posted Posted in IP Office

To compliment the fact that Voicemail Pro can offer conference meet me bridges, often, I get asked by a customer to create a way to password protect those bridges.  Luckily, VM Pro CAN do this….

Expanding off previous posts, we will create a short code in IP Office:
Code:    42XXX
Feature:  Conference Meet Me
Number:  .  (yes that’s a period)
LineGroup  0

This allows our 4 digit extensions (that begin with 2) to all have a conference bridge of 42100-42999, that matches their extensions…pretty cool.

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Backing up UCM or Application Server

Posted Posted in IP Office

Questions have been coming in regards to the process of backing up a UCM or Application server for an upgrade to R9.  While this is mostly the same as a Windows upgrade, there are a few different steps.

First you are going to need an SSH client, to connect to the server.  I like Filezilla, but the choice is yours.

First lets backup Voicemail Pro.

You will need to set up your connection to the UCM/APP Server, below are the settings:

Host:  IP Address of the server
Username: Administrator (older units default used “web”)
Protocol:  SFTP or SSH
Port:  22
Password:  Administrator (older units default used “webcontrol”)

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Deleting VM Pro backups in Linux Installs

Posted Posted in IP Office

If you are doing automatic backups in Voicemail Pro, those backups have a unique file name, for every file.  If you are doing daily backups, the file name has the date of the backup in the name.

The problem here, is that the backup does not overwrite itself, and you will soon have a bunch of backups.  Normally this isnt an issue, but with the UCM, and a more limited storage, can take up a of space.

So, lets see how to remove some of these files.  Luckily Avaya has a perl script built into the UCM, so we just need to point to that and BOOM!  WE GOOD!

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Delayed Auto Attendant on IP Office

Posted Posted in IP Office

Auto Attendants on IP Office are very capable with either Voicemail Pro or Embedded VM.  Both are a very good solution, but can be cumbersome in setting up a delayed Auto Attendant.  While there are several ways to accomplish this, this article describes the most reliable and versatile way of accomplishing the task.  Basically, HG -> User -> SC -> AA is the method.

1.  The first step is to creat the AA in voicemail (pro or embedded) and create a shortcode that calls the Auto Attendant.  For Embedded Voicemail the code would be:

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How do I change Voicemail Password in IP Office

Posted Posted in IP Office
To Change Voicemail Passwords: 
  • Open Manager
  • Click on Users
  • Click on the User’s name.
  • Click on the Voicemail tab.
  • Enter temporary password in field.  Or leave blank (this will have no password for the User, so simply press # when prompted for password.)  If you enter a new password, the User will be prompted to change the password when they log in.
  • Click OK when changes are finished.
  • Save the configuration.
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Create a moderated conference bridge in IP Office

Posted Posted in IP Office

One thing that comes up in IP Office is, can the conferencing in Voicemail Pro, make a bridge that users hear hold music until the conference owner arrives?  With conference meet me, when users arrive, they are just brought into the bridge, hearing a beep every time someone new arrives.  But, with release 8, Avaya added the functionality to allow a conference owner to arrive, prior to that arrival, the users in the bridge would hear hold music.  Lets talk about how this can happen.

Basically, documentation says that if the short code for conference meet me, matches the extension number, this feature is enabled.  So to test that theory, lets look at the differences in short codes.

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