VM Pro - IP Office Assistance

February 14, 2014July 18, 2014IP Office

Backing up UCM or Application Server

Questions have been coming in regards to the process of backing up a UCM or Application server for an upgrade to R9. While this is mostly the same as a Windows upgrade, there are a few different steps.

First you are going to need an SSH client, to connect to the server. I like Filezilla, but the choice is yours.

First lets backup Voicemail Pro.

You will need to set up your connection to the UCM/APP Server, below are the settings:

Host: IP Address of the server
Username: Administrator (older units default used “web”)
Protocol: SFTP or SSH
Port: 22
Password: Administrator (older units default used “webcontrol”)

November 25, 2013September 24, 2014IP Office

Deleting VM Pro backups in Linux Installs

If you are doing automatic backups in Voicemail Pro, those backups have a unique file name, for every file. If you are doing daily backups, the file name has the date of the backup in the name.

The problem here, is that the backup does not overwrite itself, and you will soon have a bunch of backups. Normally this isnt an issue, but with the UCM, and a more limited storage, can take up a of space.

So, lets see how to remove some of these files. Luckily Avaya has a perl script built into the UCM, so we just need to point to that and BOOM! WE GOOD!

October 31, 2013May 18, 2014IP Office

Delayed Auto Attendant on IP Office

Auto Attendants on IP Office are very capable with either Voicemail Pro or Embedded VM. Both are a very good solution, but can be cumbersome in setting up a delayed Auto Attendant. While there are several ways to accomplish this, this article describes the most reliable and versatile way of accomplishing the task. Basically, HG -> User -> SC -> AA is the method.

1. The first step is to creat the AA in voicemail (pro or embedded) and create a shortcode that calls the Auto Attendant. For Embedded Voicemail the code would be:

September 15, 2013June 17, 2014IP Office

Allow users to change their own VM Passwords

So, a few days ago, I posted a blog about a module from Austin, for a way to take a range of extensions, and change the mailbox password in Voicemail Pro. This is pretty awesome if you need to set a default password, and don’t want to leave it blank.

But, it came up that someone wanted to automate it so the telephony admin would never be needed. If a user lost their mailbox password, they wanted to give the end user the ability to reset it, with out the admins intervention.

At the bottom is a link to download the module for Voicemail Pro.

September 13, 2013July 9, 2014IP Office

Change range of Voicemail Passwords – VM Pro

This was reprinted , with the permission of the author, Austin A.

Necessity is the mother of all invention. I needed a way to setup voice mail codes quickly for a lot of extensions. Wrote up this VM Pro module to do the work.
Module asks for start of range, end of range, and pass-code to set. Then loops through extension list finding valid user/mailbox extensions. If it finds a HG or non-existent extension, it skips it. Does this until the last one, then notifies you of completion and then disconnects.

September 11, 2013July 9, 2014IP Office

How to set up Overlap Dialing in Voicemail Pro

Sometimes it will come up that a customer wants to use a certain selector code, that interferes with the dialing plan. I don’t know if there is a technical term, so from this moment on, I will refer to it as “Overlap Dialing”. So, to go along with this massively creative title, we will discuss how we can overcome this obstacle.

Below is a generic Auto Attendant. Note that the extensions are in the 2XXX range.

So, as you see, anyone that dials an extension that begins with a 2, it transfers to the appropriate user. But, what if we need to set up a selector code, that allows the button press of 2, to transfer to the Group, “Service”.

September 7, 2013July 9, 2014IP Office

Changing Auto Attendant Greetings in Voicemail Pro – Easy Way

Avaya IP Office manuals are awesome, in that there are lots of them. But sometimes the simple things, are the hardest to do. With Voicemail Pro, there is no default way to modify a greeting for an Auto Attendant or Queue greeting. So, first we will run through a quick and easy way to modify greetings.

As you can see in the below illustration, you just need to create a menu action, and add selector codes for whichever amount of greetings you want to modify. Here we have a fairly simple install, a Day greeting, Night Greeting and a single Queue greeting.