Paging Via Voicemail Pro

Posted Posted in IP Office, Uncategorized

Voicemail Pro can be used to deliver pre-recorded announcements. This can be useful when the same announcement is repeated frequently. This method requires the paging port to be an analog extension.

This method also removes the feedback loop that can occur on some sites as the page is first recorded and then played.

Example 1

  1. In Voicemail Pro, a new Module was added and named Page. vm_module_paging_01

    1. A Post Dial action was added to the module. The properties of the Specific tab were set as shown: post_wav

    We then saved and made live the new Voicemail Pro call flow. In Manager we received the IP Office configuration and created a new short code.

    Short Code: *80

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Custom Greetings in Voicemail Pro

Posted Posted in IP Office

If you want to create professional recorded auto attendant greeting, here is how.


1. Go find a Windows XP or Server 2003 machine – you know you have one somewhere – and copy this file C:\Windows\System32\sndrec32.exe and copy it to your Windows 7 or 8 machines.

2. Open the XP / 2003 Sound Recorder App:

3. Click File, Properties:

4. Click Convert Now…


5. Change your settings to

Format: PCM (that’s the default, so nothing to change here)

Attributes: 8.000 kHz, 16 Bit, Mono


To save yourself some time, after you make that selection do like I did and click the Save As… button and give it an easy to remember name such as “Avaya IP Office”.  Next time you can just select that item from the list instead of picking from the long list of possible attributes.

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How to Manipulate Digits In VM Pro

Posted Posted in IP Office

Would like to thank Andy Ertle at Tier4 Industries ( – (303) 632-0411)
for pointing us in the direction of “Digit Manipulation” for this post.

For some of our other posts we routed calls by Area code.  If receiving 10 digits those would work.  But, for whatever reason, if you are inserting a “1” or “91” so you can dial from the call log.

If you are having caller ID come in and include the “1” for instance, we can strip that digit off.

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Route Calls by Area Code in Voicemail Pro

Posted Posted in IP Office

There are a couple ways to route calls via caller ID.  Using database routing is neat and simpler, but you need Advanced Edition, so this will not work for Server Edition.  Using the “Variable Routing” action, makes this possible on Server Edition though.  Not as clean as a database, but it is what it is.

Voicemail Pro can use a “Variable Routing” action, to route a call based on a variable.  The variable we, obviously would use to route a call by area code, would be $CLI.

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How to set up remote access menu

Posted Posted in IP Office

How to create a remote access menu, compliments to Kyle L Holladay, Sr.  R.I.P.

1. Download and extract the pre-configured module and associated .wav files

2. Copy the .wav files to x:\Program Files\Avaya\IP Office\Voicemail Pro\VM\WAVS\yyy\Custom (where x=the drive where VMP is installed and yyy=your locale, such as enu)

3. Import the module contained in the menuRemote.mod file into your current Voicemail Pro configuration.

4. Click on the Save & Make Live icon in Voicemail Pro to save the current configuration.

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Send a message to a group of people in Voicemail Pro

Posted Posted in IP Office

Sometimes you need to send a message to a bunch of recipients.  You have 2 options if using Voicemail Pro.

Users Personal Distribution List (Intuity Mode ONLY).

In 9.0, VM Pro can modify users distribution lists. (in pre 9.0 systems, you can only modify on the mailbox using the TUI)  Each user can have 20 Distribution lists, and each list can have up to 360 mailboxes in it.  These lists can be public (can be used by anyone) or private (Used by everyone, but only the owner can modify the list.).

Log into the Voicemail Pro Admin client. Click the name of the server in the upper right and go to Users.  Find the user you wish to create a Distribution list for, and right click, then “MailBox Details”.  Select the Personal Distribution lists tab.  Here you can name it, and add users.

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Change Conf Passwords

Posted Posted in IP Office

In the past we have added a conference bridge menu to IPO Office and Voicemail Pro.  We have also added the ability for a user to set a password in Manager, and use that password in order to gain entry into the conference bridge.

This was good, but the IP Office system admin would need to add the password manually, and change when needed.  Now, we would like to give a user the ability to set their own password and change it as well.

Change Conf Pass 1

For now, lets not worry about the red circles, those are the recordings we will need to do at the end….

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Conference Meet Me in VM Pro

Posted Posted in IP Office

With Preferred Edition, you have the ability to use conference meet me short codes.  Using Voicemail Pro modules, we can create a module that allows callers to enter their bridge number.

If you used this help guide to help set up the meet me bridges, we will expand on that….although you do not need to use our codes…

conf meet me1

So, as you see, we just have a basic module asking for the conference ID, or extension number of the conference bridge.  When the caller presses any amount of digits, that will transfer to those digits.

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Conference Bridge with Passwords

Posted Posted in IP Office

To compliment the fact that Voicemail Pro can offer conference meet me bridges, often, I get asked by a customer to create a way to password protect those bridges.  Luckily, VM Pro CAN do this….

Expanding off previous posts, we will create a short code in IP Office:
Code:    42XXX
Feature:  Conference Meet Me
Number:  .  (yes that’s a period)
LineGroup  0

This allows our 4 digit extensions (that begin with 2) to all have a conference bridge of 42100-42999, that matches their extensions…pretty cool.

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Backing up UCM or Application Server

Posted Posted in IP Office

Questions have been coming in regards to the process of backing up a UCM or Application server for an upgrade to R9.  While this is mostly the same as a Windows upgrade, there are a few different steps.

First you are going to need an SSH client, to connect to the server.  I like Filezilla, but the choice is yours.

First lets backup Voicemail Pro.

You will need to set up your connection to the UCM/APP Server, below are the settings:

Host:  IP Address of the server
Username: Administrator (older units default used “web”)
Protocol:  SFTP or SSH
Port:  22
Password:  Administrator (older units default used “webcontrol”)

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