SIP - IP Office Assistance

September 25, 2020IP Office

Configure Avaya CPaaS SIP Trunks with IPO

There is a commercial offering for Avaya SIP trunks, See this doc.

In a pinch if we needed some trunks for a customer, we have used Avaya CPaaS for SIP trunks. This is (so I have heard) the equivalent of a Twilio SIP trunk.

You can claim a number in less than 10 minutes, and provision the IPO in as much.

First, let’s set up the SIP trunk and grab a new number. Go to cloud.zang.io.

CREATE A DOMAIN

From the dashboard, go to SIP>DOMAINS.

Click on Create SIP Domain

Assign the domain name. The Domain name you enter will prepend the “sip.zang.io”. Give the Domain a friendly name.

March 13, 2019March 14, 2019IP Office

Install SIP phones on IP Office

Had a few calls from customers on SIP phones. Obviously, if you are using the J100 series on IP Office R11, you are going to have to implement SIP phones. J100 ONLY run SIP, when connected to IP Office R11. HOWEVER, they do work on R10.1, but ONLY as h323 phones. So, why would you downgrade all those phones just to run them on 10.1, when 10.1 will be going EOS with the next major release? Just upgrade the damn IPO.

So, to get the J series working, we need some settings within IPO set, and then the IPO will autogenerate the 46xxsettings.txt file.

October 19, 2018January 17, 2020IP Office

Config Equinox Client

Set up the Equinox Client…

Because we did the domain verification in Spaces (Automate Spaces Install) , we can let the users use their email address to connect to their system/call server. If you haven’t set up IP Office for SIP remote worker yet, you need to do that.

October 19, 2018January 17, 2020IP Office

SIP Remote Worker

With SIP remote worker, there a re a few things that need to be done, prior to anything working. If using TLS, you need a certificate (Here we created a 3rd party certificate for IP Office).

Once the certificate is set, you need some settings in the IP Office. Once those are set, your 46xxsettings.txt file should auto-generate.

Here are the settings for the IP Office:

Equinox Client Setup. Now you can configure the equinox client. if you need to configure Spaces, see this thread (Automate Spaces Install).

January 30, 2015January 31, 2015IP Office

Xima VRTX recording on Avaya IP Office

Xima released a new device a while ago, the VRTX.
The VRTX is used for recording calls on a SIP trunk or an E1/T1.
On the front there are two ports, one from the router (SIP) or ISDN Modem and the second for the IPOffice.

On the back there is an USB mini connector to connect the VRTX to a PC or server running Xima Chronicall.

The VRTX requires that Xima Chronicall is installed, see https://ipofficeassistance.com/installing-xima-chronicall/
Also required is the recording library license and a license per channel.
If you want to record 10 calls at the same time then 10 channels are needed.

September 19, 2014September 19, 2014IP Office

Installing E129 On IP Office

So, you have a new E129, now what? As long as you are running 9.0.3, you can use it…..If just 1 phone, I have found that the web interface is easy to configure. I left the phone on DHCP, but once the phone was up, I found the IP address, and set up the credentials in the web administration.

First we need to set an account in the IP Office.

First, lets go to the System tab, then “LAN1>VoIP”. We just need to make sure that the “SIP Registrar Enable” is checked.

Now we will add the user. Go to Users, and add a new user. I called mine “SIPe”, and gave it an extension of 459. Then Go to the Telephony tab and enter a Login Code.

June 25, 2014June 25, 2014IP Office

SIP Flowroute to IP Office R5

SIP Trunking between Avaya IP Office R5 and Flowroute by
Kyle L Holladay, Sr R.I.P

In this example we will configure a SIP trunk between the Avaya IP Office and Flowroute using registration on LAN1 behind a firewall/NAT. Alternative configurations would include a static public IP or static IP behind a NAT/Firewall which will not be covered in this document.

NOTE: Flowroute claims T.38 version 0 support as of May 2009 however I have not been able to successfully negotiate any T.38 traffic at this point using version 0 at 9600bps and IP Office EI version 5.0 due to a requirement by Flowroute of information in the INVITE that the IP Office does not currently support. Thus far Flowroute’s technical support has been responsive and helpful. The call quality has been fantastic, far beyond what I have come to expect from other ITSP (over the Internet SIP providers).

June 24, 2014July 3, 2014IP Office

SIP Flowroute to IP Office R9

SIP Trunking between Avaya IP Office R9 and Flowroute by
Kyle L Holladay, Sr R.I.P

NOTE: Flowroute claims T.38 version 0 support as of May 2009 however I have not been able to successfully negotiate any T.38 at this point, using version 0 at 9600bps and IP Office EI version 5.0 due to a requirement by Flowroute of information in the INVITE that the IP Office does not currently support. Thus far Flowroute’s technical support has been responsive and helpful. The call quality has been fantastic, far beyond what I have come to expect from other ITSP (over the Internet SIP providers).

June 23, 2014June 23, 2014IP Office

Set Up SIP trunk with Les.net on IP Office

Setting up a SIP trunk between the IP Office and Les.net (Compliments of Kyle L Holladay Sr., R.I.P.)

In this example we will configure a SIP trunk between the Avaya IP Office and LES.net using a static IP address assigned to LAN1 behind a firewall/NAT. Alternative configurations would include registration which is supported by LES.net for users with a dynamic IP addresses or you could assign a public IP to the IP Office on LAN2 outside of your firewall/NAT.

First we need to obtain the IP address of the LES.net SIP server. Because the IP Office does not use DNS to resolve the name of the SIP server you will want to use PING on your PC to resolve this name. From your computer enter ping did.voip.les.net from the command line (CMD) and make note of the IP address that is returned. From this point on we will use 64.34.181.47 to refer to the LES.net SIP server.
Use CMD to ping did.voip.les.net

March 6, 2014May 18, 2014IP Office

Sip Trunk from Asterisk to IP Office

Occasionally we hear people that want to connect an Asterisk to an IP Office. The below submission was compliments of Tek-Tips.com

IP Office setup:

1) Create a new SIP Trunk (SIP Licenses are required for this)
2) The only thing you fill in here is the IP address of Asterisks/TrixBox. Please note that this config is done anonymously, so I assume the two machines are either on the same LAN or connected securely via a VPN, I would not recommenced this setup if you are doing this over the internet.

ITSP Domain:
IPSP IP : Asterisks IP
Prim Auth / Pass:
Eveything Else: