Default Security Settings via DTE

If you have forgotten the security settings, and need to reset them, you can do so as long as you are on site….

This will reset all security settings, but will not affect the config at all…YAY!

Start the terminal program on your PC.  Ensure that it has been setup as listed in DTE Port Settings.

Once connected, enter AT (note, it is upper case)


You will be prompted to confirm the control units MAC address before continuing.  Enter teh MAC address.

After approximately a minute, the control unit will respond with an OK when the action has been completed.

read more

Create 3rd party Certificate for IP Office

First let me say that I am in no ways, a certificate or security guy.  Everything i state below is to the best of my abilities, and some info from some other very smart people.  If there is an error or wording/terminology is incorrect, please use the “Contact Us” and let us know your input.

For IP Office, with all the new applications and need for security, certificates are becoming more of a common place for iP Office programmers.  Every certificate provider will do things a bit differently, but the basics and flows are the same.

read more

Enable console output via telnet

Sometimes you can’t get a serial cable connected to an IPO but you need access to the debug port, ie, no serial cable or physical access. This doesn’t help if you’re looking for startup logs but it gets you access to an IPO that’s up and running.

  • Connect via the manager
  • Expand the User section and select user NoUser.
  • Select the Source Numbers tab.
  • Use the Add button to add this magical source number:PATCHES 0x0020
  • Press OK and save the configuration to the IPO
  • Restart the IPO
  • read more

    Reset Security Passwords in IP Office

    Passwords can be reset to default values via the RS232 (DTE) Maintenance port on the back of the IP Office.

    DTE Port Settings:

    • Access to the DTE port requires a (straight) serial cable between your PC/Laptop and the IP Office.
    • Configure PuTTY, HyperTerminal, etc, for serial as follows: 38,400 – 8 – N – 1 – None – VT100


    Enter the following commands (in bold) when the IPOffice is running normally. (Do no press ESC during startup!):

    read more