Sip Trunk from Asterisk to IP Office

Posted Posted in IP Office

Occasionally we hear people that want to connect an Asterisk to an IP Office.  The below submission was compliments of

IP Office setup:

1) Create a new SIP Trunk (SIP Licenses are required for this)
2) The only thing you fill in here is the IP address of Asterisks/TrixBox. Please note that this config is done anonymously, so I assume the two machines are either on the same LAN or connected securely via a VPN, I would not recommenced this setup if you are doing this over the internet.

ITSP Domain:
IPSP IP : Asterisks IP
Prim Auth / Pass:
Eveything Else:

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Change Conf Passwords

Posted Posted in IP Office

In the past we have added a conference bridge menu to IPO Office and Voicemail Pro.  We have also added the ability for a user to set a password in Manager, and use that password in order to gain entry into the conference bridge.

This was good, but the IP Office system admin would need to add the password manually, and change when needed.  Now, we would like to give a user the ability to set their own password and change it as well.

Change Conf Pass 1

For now, lets not worry about the red circles, those are the recordings we will need to do at the end….

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Conference Meet Me in VM Pro

Posted Posted in IP Office

With Preferred Edition, you have the ability to use conference meet me short codes.  Using Voicemail Pro modules, we can create a module that allows callers to enter their bridge number.

If you used this help guide to help set up the meet me bridges, we will expand on that….although you do not need to use our codes…

conf meet me1

So, as you see, we just have a basic module asking for the conference ID, or extension number of the conference bridge.  When the caller presses any amount of digits, that will transfer to those digits.

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Conference Bridge with Passwords

Posted Posted in IP Office

To compliment the fact that Voicemail Pro can offer conference meet me bridges, often, I get asked by a customer to create a way to password protect those bridges.  Luckily, VM Pro CAN do this….

Expanding off previous posts, we will create a short code in IP Office:
Code:    42XXX
Feature:  Conference Meet Me
Number:  .  (yes that’s a period)
LineGroup  0

This allows our 4 digit extensions (that begin with 2) to all have a conference bridge of 42100-42999, that matches their extensions…pretty cool.

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Basics of Virtualization with IP Office

Posted Posted in IP Office

Updated for 9.1

This is not intended to be the only document needed for implementation, but merely to spell out the general steps needed to begin deployment.

The first benefit of Virtualized Server Edition, is that there is no hardware or server to purchase. You can have an SCN of any mixture of virtual, server based or IP500 appliances in that SCN.

For EVERY virtual server edition, you will need a “Virtual Server Edition” license (275694-IPO R9 VRTULZD SE ADI LIC) and for every server based and/or IP500 appliance, you will need a “Server Edition” license (275658-IPO R9 SE ADI LIC).

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How do i open a config in IP Office?

Posted Posted in IP Office

To do basic administration in IP Office, we would use a GUI application called Manager.  Usually it is installed on the PC running Voicemail Pro.

The default location is “C:All Programs/Avaya/IP Office/Manager/Manager.exe”.

Once you run that program, as it comes up, it will scan the sub-net or look for the specific IP address you entered last time it was used.  If that works, you will see a pop up of your IP Office, or all of your IP Offices.

Select the IP office you desire to make changes to, and click OK in the bottom right corner.  At this point you will be prompted for a username and password.  While the installers might have changed this, the default is: Administrator/Administrator.

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How do I save Changes in IP Office Manager

Posted Posted in IP Office

Click on the disk icon (3rd from left on toolbar).

Click OK to upload the new configuration and enter username and password.

*****Note, there will be instances where some of the changes require a reboot for the changes to take effect.  When the reboot window pops up, your choices are:

    • MERGE – Changes saved, no one knows that changes were made (No reboot)
    • IMMEDIATE – Will reboot immediately.  (Will end all calls without warning)
    • WHEN FREE – Will reboot when everyone is off the phone
    • TIMED – You can then set a specific time that the system will reboot.  NOT RECOMMENDED, as you will not know if the reboot happened or if the system comes up again.
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  • How do I change Voicemail Password in IP Office

    Posted Posted in IP Office
    To Change Voicemail Passwords: 
    • Open Manager
    • Click on Users
    • Click on the User’s name.
    • Click on the Voicemail tab.
    • Enter temporary password in field.  Or leave blank (this will have no password for the User, so simply press # when prompted for password.)  If you enter a new password, the User will be prompted to change the password when they log in.
    • Click OK when changes are finished.
    • Save the configuration.
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