Installing E129 On IP Office

Posted Posted in IP Office

So, you have a new E129, now what? As long as you are running 9.0.3, you can use it…..If just 1 phone, I have found that the web interface is easy to configure. I left the phone on DHCP, but once the phone was up, I found the IP address, and set up the credentials in the web administration.

First we need to set an account in the IP Office.

First, lets go to the System tab, then “LAN1>VoIP”. We just need to make sure that the “SIP Registrar Enable” is checked.

e129_1 copy

Now we will add the user. Go to Users, and add a new user. I called mine “SIPe”, and gave it an extension of 459. Then Go to the Telephony tab and enter a Login Code.

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Token Redemption with IPOSS ONBoarding

Posted Posted in IP Office

The new Avaya token process will be easier for partners to get the customer registered and apply the IPOSS, in 24 hours instead of 4-6 days.

First, you must purchase your IPOSS token from distribution, what you get? Its a piece of paper, showing IPOSS token numbers and what the contract terms are, etc.

 token1

 

Now, you will need to go to http://GRT.avaya.com. On the left you will see a button for “Account Creation”, click that.

 token2

Now, select the country where the account is located, and enter the Link ID of the partner. Click Next

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How to Manipulate Digits In VM Pro

Posted Posted in IP Office

Would like to thank Andy Ertle at Tier4 Industries (aertle@tier4industries.com – (303) 632-0411)
for pointing us in the direction of “Digit Manipulation” for this post.

For some of our other posts we routed calls by Area code.  If receiving 10 digits those would work.  But, for whatever reason, if you are inserting a “1” or “91” so you can dial from the call log.

If you are having caller ID come in and include the “1” for instance, we can strip that digit off.

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Route Calls by Area Code in Voicemail Pro

Posted Posted in IP Office

There are a couple ways to route calls via caller ID.  Using database routing is neat and simpler, but you need Advanced Edition, so this will not work for Server Edition.  Using the “Variable Routing” action, makes this possible on Server Edition though.  Not as clean as a database, but it is what it is.

Voicemail Pro can use a “Variable Routing” action, to route a call based on a variable.  The variable we, obviously would use to route a call by area code, would be $CLI.

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How to set up remote access menu

Posted Posted in IP Office

How to create a remote access menu, compliments to Kyle L Holladay, Sr.  R.I.P.

1. Download and extract the pre-configured module and associated .wav files

2. Copy the .wav files to x:\Program Files\Avaya\IP Office\Voicemail Pro\VM\WAVS\yyy\Custom (where x=the drive where VMP is installed and yyy=your locale, such as enu)

3. Import the module contained in the menuRemote.mod file into your current Voicemail Pro configuration.

4. Click on the Save & Make Live icon in Voicemail Pro to save the current configuration.

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IP office Remote Access Options

Posted Posted in IP Office

The following are the Avaya recommended remote access options.

• Remote Manager: Default RAS connection to the IP Office. 
• Dameware: 3rd party application supplied with each IP Office application CD and is a free install. This software needs to be installed on any PC on which the application requiring support is running. For example, if Voicemail Pro is installed on a separate PC from that of Manager, then 
Dameware needs to be installed on both PCs for access to both applications. 
• PC Anywhere: Third party application that is licensed to the host and client. PC Anywhere is NOT provided by or licensed through Avaya. This software needs to be installed on any PC on which the application requiring support is running. For example, if Voicemail Pro is installed on a separate PC from that of Manager, then PC Anywhere needs to be installed on both PCs for access to both applications. Avaya Technical Support will use PC Anywhere to aid in the troubleshooting of certain issues, but the business partner must provide connectivity to the site 
and username and password information. 
• Webex: This third party application is a client service and requires customer interaction. This application is NOT provided by or licensed through Avaya. Avaya Technical Support can also use Webex as a remote desktop client for troubleshooting and data collection. With this application, the Avaya Tier 3 engineer assigned to the trouble ticket will provide access information to an Avaya qualified BP engineer. Internet Explorer 6.0 or newer must be available to use Webex. 

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How do I configure Monitor to Troubleshoot IP Office issues

Posted Posted in IP Office

IP Office Ports (Compliments of Kyle L Holladay Sr.,  R.I.P.)

Exporting Your IP Office Config File.

  • Launch the IP Office Manager application.
  • Click on the File menu in the upper left corner of the screen and click Open Configuration.
  • From the “Select IP Office” window click on the check box next to your IP Office control unit then click OK.
  • Enter your login credentials and click OK. The standard username/password are the word “Administrator” with a capital A (no quotations).
  • Once the configuration has been pulled from the unit click on the File menu and select Save Configuration As.
  • From the Save As window locate the desired folder, perhaps the Desktop, to place the saved file and click Save.
  • If you are going to email this file you will want to compress it into a .zip as most email servers will not allow transmission of a .cfg file In Windows you should be able to right click on the .cfg file you just exported and select Send To>Compressed (zipped) folder.
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    Standard Base Config by Kyle L Holladay Sr

    Posted Posted in IP Office

    IP Office Standardized Base Configuration
    Designed and maintained by
    Kyle L Holladay Sr.  July 18, 1973 – March 26, 2013 (R.I.P.)

    Build 121911 for IP Office R8 (Initial Release)


    StandardBaseConfiguration121911_R8

    WAVS_090310_HUMAN

    The standardized Base Configuration is intended to provide a fully customizable platform based on a consistent and stable base configuration for IP Office and Voicemail Pro implementations. I designed the original standard base configuration 2005 to unify the varied programming methods used by individual IP Office technicians within the same organization. By building each configuration based on a standardized core, the end-user’s experience is unified resulting in a higher level of customer satisfaction and a much lower learning curve for support staff.

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    Creating Conference bridge – Announcing Participants

    Posted Posted in IP Office

    Creating a simple conference menu is a common request, and with voicemail Pro, we can announce the attendees.  There are a few things we would need to set up first.

    Here is the conference module we will make:

    DemoConf

    1.  First we need to make a short code for all users to have a conference bridge.  Here we use 7 and our extension number (407 for testing).

    Shortcode Conf

    This is what Voicemail Pro will transfer callers into for a bridge ID.  Also, if there are user internal, they will be able to dial 7XXX, where XXX is the extension number of the conference host.

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    Auto Answer for IP Office

    Posted Posted in IP Office

    Sometimes call center agents want their phones to answer after 1 ring.  With IP Office you can do this.  For this to happen, we need to add a new short-code (if it is not already there) for each user that wants this feature.

    *DCP
    Dial
    40000000,0,X,Y,0
    l/g 0

    (X affects internal calls and Y affects external calls)

    With the digit set to “1”, this is normal operation.

    With the digit set to “2”, this will give 3 beeps (heard by both parties) and answer the call.

    With the digit set to “3”, the agent will get 1 ring cycle, and the call is answered, with the external party not hearing anything…

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