IP Office - IP Office Assistance

January 6, 2023January 6, 2023IP Office

Set time on IP Office

VM Pro/Manager:

The time is normally obtained using Time protocol (RFC868) requests. Note this is different from Network Time Protocol (NTP). The Voicemail Pro server and the Manager program can both act as Time servers, other RFC868 server sources are not supported.

If the IP Office system time is wrong, open Manager, and check:

System ➤ System tab ➤ Time Setting Config Source = VoiceMail Pro/Manager

Note that if you are running Manager when the Voicemail Server starts, Voicemail does not start it’s time server daemon. Therefore, always close Manager before you start or restart Voicemail Pro.

September 3, 2021September 3, 2021IP Office

Re-config IP500 w/DTE

The DTE port on the back of an IP Office Control Unit is not normally used when configuring an IP Office system. However the DTE port can be used to erase the system’s operational software and/or configuration if necessary.

Due to the drastic nature of these actions they should only be performed if absolutely necessary to return a system back to working order. In either case you must ensure that you have a backup copy of the system configuration.

Access to the DTE port requires a serial cable between your PC/Laptop and the IP Office (such as a standard modem cable).

June 29, 2021IP Office

Editing an IP Office configuration in Excel

Back to IPOfficeHelp.com

HOWTO: Editing an IP Office configuration in Excel
Kyle L Holladay, Sr

Many items in your IP Office configuration can be edited directly in the configuration.csv file outside of the Manager application saving a large amount of time. This guide will provide basic information on how to export your configuraiton.csv and edit select User information. Until you are comfortable with this method I would suggest that you limit its use to a lab environment

Note: You MUST NOT add nor delete any records when using this method. (i.e. you cannot add/delete an extension, user, incoming call route). You must create all records in Manager before doing your Export. You can then modify the information associated with that record using the method below.

March 13, 2019March 14, 2019IP Office

Install SIP phones on IP Office

Had a few calls from customers on SIP phones. Obviously, if you are using the J100 series on IP Office R11, you are going to have to implement SIP phones. J100 ONLY run SIP, when connected to IP Office R11. HOWEVER, they do work on R10.1, but ONLY as h323 phones. So, why would you downgrade all those phones just to run them on 10.1, when 10.1 will be going EOS with the next major release? Just upgrade the damn IPO.

So, to get the J series working, we need some settings within IPO set, and then the IPO will autogenerate the 46xxsettings.txt file.

January 25, 2019January 25, 2019IP Office, Uncategorized

Logging into Multiple Hunt Groups

(This post is some info we found from Intrigant on the Tek-Tips Site. Many thanks for sharing this….)

Often, we get asked how a users can be a part of numerous hunt groups, and only log into a couple of them.

Obviously a user can set up a button (“Hunt Group Enable”) and 2 things (well, really 3 now) can happen.

They leave the “Action Data” blank, which would log the users out of ALL groups that they are a member of.
They can define a group number or name in the”Action Data” field, and that button will ONLY log them in/out of that specific button.

There is now a third way, again, thanks to “Intrigant” that you don’t have to use a button for each group, but can still be a part of many groups and pick and choose which you are logged into…friggin awesome.

October 19, 2018January 17, 2020IP Office

Config Equinox Client

Set up the Equinox Client…

Because we did the domain verification in Spaces (Automate Spaces Install) , we can let the users use their email address to connect to their system/call server. If you haven’t set up IP Office for SIP remote worker yet, you need to do that.

October 19, 2018January 17, 2020IP Office

SIP Remote Worker

With SIP remote worker, there a re a few things that need to be done, prior to anything working. If using TLS, you need a certificate (Here we created a 3rd party certificate for IP Office).

Once the certificate is set, you need some settings in the IP Office. Once those are set, your 46xxsettings.txt file should auto-generate.

Here are the settings for the IP Office:

Equinox Client Setup. Now you can configure the equinox client. if you need to configure Spaces, see this thread (Automate Spaces Install).

September 25, 2018September 25, 2018IP Office

Short Codes Explained

Sometimes IP Office Short Codes can be a little tough to understand. Lets dissect them for a minute.

The IP Office uses short codes to match the number dialed to an action. The number dialed or part of the number dialed, can be used as parameter for the feature.

The following types of short code applied to on-switch dialing. The result may be an action to be performed by the IP Office, a change to the user’s settings or a number to be dialed. The order below is the order of priority in which they are used when applied to user dialing.

August 10, 2018August 31, 2018IP Office

Equinox on IPO R11 with Self Signed Certificate

Setting up Equinox on IP Office R11 Server Edition/hosted with Self Signed Certificate

In order to get Equinox client to securely connect to Server Edition or Hosted IP Office, we need to have a certificate. In a previous document, we showed how to create a 3rd party certificate, but maybe you don’t want to use 3rd party, maybe you want to leverage IP Office’s ability to create a self-signed certificate.

1 million foot view of the differences.Certificates that have been signed by a Certificate Authority go through some level of validation and there are only a finite number of Certificate Authorities worldwide. Most devices / browsers already have the Certificate Authorities Intermediate Certificate installed and can therefore easily validate the authorities certificate chain. Depending on the purpose / usage of a certificate would define the level of validation (and cost) associated with those certificates. The plus side to Signed Certificates is that there is no need to load self signed certificates onto most browsers or devices as they are already trusted. The Downside however is that signed certificates have to be maintained on an annual basis and updated before they expire.

August 6, 2018February 3, 2020IP Office

Automate Spaces Install on Avaya R11 Equinox

With IP Office Release 11, Avaya Introduced Equinox as the UC/Soft-phone App. differing from other UC clients for IPO office, Equinox gets its IM/Presence components from the cloud. More specifically, the Zang Cloud, or Zang Spaces (http://zang.io/products/spaces). With Spaces you can sign up for a free account, and have some feature rich collaboration similar to the likes of Slack or Microsoft Teams.

If you like a video rather than reading….

As you can see in the diagram below, the Equinox client connects to the Cloud for IM/Presence needs, while connecting to the local IP Office (premise or hosted) for its telephony features.