Install SIP phones on IP Office

Posted Posted in IP Office

Had a few calls from customers on SIP phones.  Obviously, if you are using the J100 series on IP Office R11, you are going to have to implement SIP phones.  J100 ONLY run SIP, when connected to IP Office R11.  HOWEVER, they do work on R10.1, but ONLY as h323 phones.  So, why would you downgrade all those phones just to run them on 10.1, when 10.1 will be going EOS with the next major release?  Just upgrade the damn IPO.

So, to get the J series working, we need some settings within IPO set, and then the IPO will autogenerate the 46xxsettings.txt file.

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Logging into Multiple Hunt Groups

Posted Posted in IP Office, Uncategorized

(This post is some info we found from Intrigant on the Tek-Tips SiteMany thanks for sharing this….)

Often, we get asked how a users can be a part of numerous hunt groups, and only log into a couple of them.

Obviously a user can set up a button (“Hunt Group Enable”) and 2 things (well, really 3 now) can happen.

  1.  They leave the “Action Data” blank, which would log the users out of ALL groups that they are a member of.
  2.  They can define a group number or name in the”Action Data” field, and that button will ONLY log them in/out of that specific button.

There is now a third way, again, thanks toIntrigant” that you don’t have to use a button for each group, but can still be a part of many groups and pick and choose which you are logged into…friggin awesome.

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SIP Remote Worker

Posted Posted in IP Office

With SIP remote worker, there a re a few things that need to be done, prior to anything working. If using TLS, you need a certificate (Here we created a 3rd party certificate for IP Office).

Once the certificate is set, you need some settings in the IP Office.  Once those are set, your 46xxsettings.txt file should auto-generate.

Here are the settings for the IP Office:

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Short Codes Explained

Posted Posted in IP Office

Sometimes IP Office Short Codes can be a little tough to understand.  Lets dissect them for a minute.

The IP Office uses short codes to match the number dialed to an action. The number dialed or part of the number dialed, can be used as parameter for the feature.

The following types of short code applied to on-switch dialing. The result may be an action to be performed by the IP Office, a change to the user’s settings or a number to be dialed. The order below is the order of priority in which they are used when applied to user dialing.

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Equinox on IPO R11 with Self Signed Certificate

Posted Posted in IP Office

Setting up Equinox on IP Office R11 Server Edition/hosted with Self Signed Certificate

In order to get Equinox client to securely connect to Server Edition or Hosted IP Office, we need to have a certificate.  In a previous document, we showed how to create a 3rd party certificate, but maybe you don’t want to use 3rd party, maybe you want to leverage IP Office’s ability to create a self-signed certificate.

1 million foot view of the differences.Certificates that have been signed by a Certificate Authority go through some level of validation and there are only a finite number of Certificate Authorities worldwide. Most devices / browsers already have the Certificate Authorities Intermediate Certificate installed and can therefore easily validate the authorities certificate chain. Depending on the purpose / usage of a certificate would define the level of validation (and cost) associated with those certificates. The plus side to Signed Certificates is that there is no need to load self signed certificates onto most browsers or devices as they are already trusted. The Downside however is that signed certificates have to be maintained on an annual basis and updated before they expire.

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Automate Spaces Install on Avaya R11 Equinox

Posted Posted in IP Office

With IP Office Release 11, Avaya Introduced Equinox as the UC/Soft-phone App.  differing from other UC clients for IPO office, Equinox gets its IM/Presence components from the cloud.  More specifically, the Zang Cloud, or Zang Spaces (http://zang.io/products/spaces).  With Spaces you can sign up for a free account, and have some feature rich collaboration similar to the likes of Slack or Microsoft Teams.

If you like a video rather than reading….


As you can see in the diagram below, the Equinox client connects to the Cloud for IM/Presence needs, while connecting to the local IP Office (premise or hosted) for its telephony features.

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Setting Up A Conference On A B149

Posted Posted in IP Office

This How-To covers setting up a conference on an Avaya B149 Analog Conference Handset. These handsets are supported from R7.0.

I have personally tested these steps on R9.0 and R9.1, but they should apply to any release the handsets are supported on.

Required Configuration:
Check there is a *47 Short Code in the IP Office configuration with the Feature set to Conference Add. If *47 is being used by something else other than Conference Add, create a new Short Code and use this new Short Code in the below steps.

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IP Office Server Edition Backup

Posted Posted in IP Office

Often, we get questions from customers on how to do a backup to Server Edition.  It is pretty easy, but most commonly I am finding that people are trying to save the Primary servers backup on the secondary and vice-a-verse.

I am running virtualized in my lab, so that isn’t possible, as i would need 100 Gig of space.  If you do not have that much space, you will see in WebManagers system tab, that there is “None” (space) available.

backup1

So, what you need to do is find a server to back things up to.  This server can be running FTP, http, https, SFTP or SCP.

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Comparison of IP SoftPhone and Avaya Communicator

Posted 1 CommentPosted in Uncategorized

With  the release of IP Office 9.1, the IP SoftPhone (Re-branded Counterpath Xlite) is no longer supported.  The replacement, is a more clean interface, but we do lose some features.  No video, no programmable buttons, etc.

See below table for a side by side comparison.

 

Features

9.0 – IP Office Softphone 9.1 – Avaya Communicator
Windows XP Support Y N
Windows 7 Support Y Y
Windows 8, 8.1 Support N Y
Compliance to RFC 3261 SIP standard Y Y
Support for DTMF (RFC 2833, inband DTMF or SIP INFO messages). Y Y
Support for Secure SIP (TLS) N Y
Support for Secure Media (SRTP) N Y
Support for the following audio codecs: G.711, G.729a, G.722 Y Y
Support for H.264 Video codec Y Y
Support for firewall traversal – Remote worker N Y
Automatic detection and configuration of audio and video devices Y Y
Acoustic echo cancellation, automatic gain control, voice activity detection Y Y
Provisioning/licensing from IP Office Y Y
Simultaneous User Support N Y
Call display & Message Waiting Indicator (MWI) Y Y
Speakerphone and Mute Y Y
Redial, Hold, Do Not Disturb Y Y
Call history – list of received, missed, and dialed calls Y Y
Call forward Y N
Call transfer Y Y
Six-party ad-hoc audio conferencing Y Y
Ad-hoc conferencing with IP Office Limits N Y
Six-party ad-hoc video conferencing Y N
Meetme Audio Conference   Controls N Y
Single Party Point to Point Video Y Y
Support for several languages in addition to English: French, German, Italian, Portuguese, and Spanish. Y Y
Contact list containing the individual user’s contacts Y Y
Directory containing names from central and personal IP Office directory Y Y
The Softphone includes an icon to indicate your presence. Including DND Y Y
Instant Messaging Y Y
Auto Answer Y Y
Password change handling N Y
Web Collaboration Integration N Y
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