IP Office Voicemail Pro Resilience & Backup
Customer service with uninterrupted access to the business is clearly essential, for customers who want to place orders, for partners who want to negotiate an important contract and for employees who need access to their important messages etc. A failure can be very expensive for a business and there are a number of reasons why a failure can happen: power outage, lost network connection, cable cuts, hardware failure, and so on. But loss of money and reputation does not necessarily have to follow such a failure. The IP Office Resilience and Backup functionalities are supported by IP Office Voicemail Pro. An IP Office Voicemail Pro server, connected to a Primary IP Office, can automatically re-connect to a Backup IP Office if the connection between the two IP Office systems gets lost. This covers the failure of an IP Office or the connection between them. A Preferred Edition license is required on the backup IP Office system for this scenario.
Introduced with Release 6, a Backup IP Office Voicemail Pro server offers additional comprehensive functionalities to keep the business communication up and running. A IP Office Voicemail Pro server can be added to an IP Office / VoiceMail Pro system to take over the voicemail functions in the case of a failure at the primary IP Office Voicemail Pro system. The Backup IP Office Voicemail Pro server can act in various manners:
- One IP Office, one Primary IP Office Voicemail Pro server, and one Backup IP Office Voicemail Pro server, where the backup is either at the same location as the IP Office / VoiceMail Pro or at an external site
- A Primary IP Office with a Primary IP Office Voicemail Pro server and a Backup IP Office with a Backup IP Office Voicemail Pro server at a second location:
- The Primary VoiceMail Pro will establish a link to the Backup VoiceMail Pro and keep the greetings and configuration setting changes synchronized with the Primary VoiceMail Pro. Messages and message states are not synchronized between the Primary and the Backup VoiceMail Pro to avoid network overload. Ideally the Backup VoiceMail Pro server is a mirror system of the Primary VoiceMail Pro server with all its capabilities, like the number of ports, licensed features, and hardware. All required functions have to be licensed through IP Office Preferred Edition and supported by adequate hardware (e.g. to ensure server performance and sufficient IP Office trunk lines). The 2 hour run-time of a VoiceMail Pro server without licenses does not apply to a backup scenario. The Backup VoiceMail Pro server can have limited functionalities (e.g. fewer number of ports) if it is acceptable to have limited capabilities for a limited period until the re-connection of the main server.
- A Multi Site Network with a Centralised IP Office Voicemail Pro server connected to an IP Office at one site and a networked IP Office with a Backup IP Office Voicemail Pro server. There might also be additional IP Office and Distributed VoiceMail systems within that Multi Site Network.
IP Office Voicemail Pro Distributed Messaging
One Centralized IP Office Voicemail Pro server is supported in a SCN of multiple IP Office systems with IP Office / VoiceMail Pro release 5 and earlier. IP Office R6 allows multiple Distributed IP Office Voicemail Pro servers to be placed at selected or all of the IP Office nodes. Into one Multi Site Network there can be one Centralized IP Office Voicemail Pro, one Backup IP Office Voicemail Pro (as a backup for the Centralized IP Office Voicemail Pro), and up to 30 Distributed IP Office Voicemail Pro (theoretical value). The Centralized IP Office Voicemail Pro server will keep its role as the main voicemail server. It provides the media store for voicemails left on the system, as well as the media services required on the Multi Site Network to IP Offices not supported by a local IP Office Voicemail Pro server.
IP Office Voicemail Pro & Email
As standard, VoiceMail Pro allows for a simple voicemail alert where the entire voicemail is forwarded (copied) as a .WAV attachment to any MAPI or SMTP compliant email application (Microsoft Outlook, Exchange, Lotus Notes, etc.). Forwarding allows emails and voicemail messages to be unified and collected from a single source. This simple alert option that forwards only the caller’s number in the subject of the email is ideal for use with commercial Short Message Systems (SMS). This information can be forwarded to the display of a mobile/cell phone when the user is away from the desk. The email notification, forwarding and copying, can be done for all voice messages and can be activated remotely.
Email applications such as Outlook which support IMAP can connect to an IMAP server integrated with the VoiceMail Pro server. VoiceMail Pro will deliver new voicemail messages by using the voicemail to email capability. New voicemails arrive as emails with a .WAV attachment and the user can handle them like any other email. If a voicemail has been listened to, its status will change to “read”, independent of the device that has been used to access the voicemail. If the user deletes it, it will be deleted everywhere. Users that have UMS access enabled just need to add an additional email account to their email client to be able to use the unified messaging features. No additional client software installation is required. The instructions how to add this account and configure the web address for the VoiceMail Pro Web Access can be provided by an administrator by email without the need for system administration or external support.
IP Office Voicemail Pro & UMS Web Access
The second interface UMS offers to the users is a web interface allowing voicemail access via a web browser, such as Internet Explorer or Mozilla Firefox, with the ability to listen to targeted voicemails by using either the PC’s multimedia equipment or the desk phone. UMS Web Access requires the VoiceMail Pro installation to be on a server with IIS pre-installed. In addition, the VoiceMail Pro UMS Web Access option must be selected during installation.