Preferred Edition

IP Office Preferred Edition

IP Office Preferred Edition delivers intelligent communications capabilities that enable staff to collaborate easily and respond quickly to customers and colleagues. With Preferred Edition, businesses can use communications to establish a competitive edge – through intelligent call routing, sophisticated messaging, call handling and application integration. IP Office Preferred Edition builds on the capabilities of Essential Edition.

Sophisticated Voicemail

Handle up to 40 simultaneous calls. Make the entire staff more productive and efficient. Broadcast a single voicemail to all employees, a specific department or just one team. Address messages by extension or name. Have voicemail messages ‘find’ you and alert you to new messages.

System Features

  • Up to 40 concurrent calls for voice mail access
  • Voice storage dependant on PC hard drive size (1MB per minute)
  • Unlimited multi-level intelligent automated attendants
  • CLI/ANI number screening to personally answer and route known callers
  • Time & date profiles to cater for public holidays and emergency closures
  • Sophisticated in-queue announcements advises callers Estimated Time to Answer and Position In Queue
  • Multiple language support
  • Single, centralized voicemail solution when used with IP Office Multi-Site Option
  • Distributed voicemail solution available when used in IP Office Multi-Site Option
  • Message control: Save, Delete, Forward, Repeat, Rewind, Fast Forward, Skip Message, and Pause
  • Message retrieval options of LIFO/FIFO playback (Last In First Out/First In First Out)
  • Set message as Priority, to be played first
  • Outcalling notification of messages left in voice mail box

“Meet Me” Conferencing

The built-in 128-party conferencing capability makes it easy for all users to host their own personal password-protected conference bridge (up to 64-parties per conference) to securely collaborate with customers and colleagues. Its unique call capacity lets you host a multitude of calls simultaneously.

Conference Features

  • Helpful voice prompts guides callers into the conference call
  • Unique PIN codes ensures security for conference calls
  • Conference entry/exit tones; single beep on entry, double beep on exit.
  • Conference call recording
  • Conference Call control (Available with IP Office Power User, IP Office Teleworker, and IP Office Office Worker solutions)
  • “Conference Room” automatically dials users and adds them if available ( Requires Receptionist solution)

Automated Call Routing

With the ability to create an unlimited number of automated attendants (each with an unlimited number of levels), sophisticated call routing is now a reality for any size business. Customize attendants to handle calls by time of day, day of week or other variable. Program attendants to recognize callers and deliver personalized messages to them. Pre-record announcements (holiday greetings, promotions) and schedule them for future use.

Call Recording

Built-in recording of incoming or outgoing calls. Set the frequency of recorded calls (all calls or a percentage of calls). Record calls on demand with the push of a button. Recordings can be sent directly to voice/email mailboxes as a WAV file attachment for forwarding via email.

Investment Protection

Expandable as your business grows. Handles ten times more voice messaging capacity than Essential Edition to accommodate higher number of calls from customers and aadditional users

Free Conferencing

IP Office makes conferencing affordable and practical by providing two built-in, 64-party conference bridges.

Centralized administration

IP Office enables remote management and administration from a central location. No need to have an administrator at every site. With advanced diagnostics, IP Office proactively identifies potential problems before they cause an outage or business disruption.

User Features

  • Record calls to mailbox
  • Personal attendants
  • Personalize greetings and pre-record extended greetings
  • Send notification, Forward, and Copy voice messages to Email Inbox
  • Browser based access to voice messages
  • Message control from your PC (Available with IP Office Power User, IP Office Teleworker, and IP Office Office Worker solutions)