IP Office One-X Portal
Avaya one-X Portal for IP Office is a server based applications that the user accesses with their web browser. The Avaya One-X Portal for IP Office is an application that provides users control of their telephone from a networked PC. Avaya One-X Portal for IP Office can be used with any IP Office extension; analog, digital or any IP telephones, wired or wireless, and is available as part of the IP Office Office Worker, Power User or Teleworker editions. Avaya One-X Portal for IP Office is a server based application that the user accesses via web browser. Via separate gadgets, Avaya One-X Portal for IP Office provides easy access to telephony features, call information, call and conference control, instant messaging, directory and VoiceMail Pro mailbox. One-X Portal has a number of ‘gadgets’ that can be dropped into the screen in the manner of windows panes, each of which adds different functionality:
One-X Portal Calls Gadget
Caller ID is presented as standard (where provided) allowing users to see who’s calling before answering. The caller’s phone number and name (if known to IP Office) are clearly shown in the call status area. The same information is also displayed should a second incoming call be presented, allowing users to easily switch between calls. Telephony buttons in the call gadget activate standard telephone functions such as Answer, Drop, Hold, Retrieve, Record, Consult and Transfer so that users don’t need to remember IP Office specific feature codes. These functions are context sensitive and appear depending on the status of the call. Keyboard shortcuts are available for Answer, Hold, Drop and Call functions and can be configured by the user.
Active calls can be easily parked by clicking on a park slot whilst displaying the active call. Four Call Park slots/zones, which can be shared between users and operators, or within a department on the same IP Office system, further add to the ease with which the entire call handling process is streamlined with Avaya One-X Portal for IP Office. Such parked calls can be retrieved either through Avaya One-X Portal for IP Office, Phone Manager, SoftConsole or a desktop phone. The call park slot names can be configured by the user. The calls gadget also allows the setting up of an ad-hoc conference call from calls on hold and/or the directory, or a meet-me conference. It is possible to configure the Conference ID of the user for meet-me conferences. Once the conference is set up the conference originator will have the following functions:
- mute/unmute a party/oneself
- mute/unmute all
- drop a party from the conference
- hold the conference while others keep talking
- record the conference
One-X Portal Call Log Gadget
The One-X Portal call log gadget displays details of calls you have made, received and missed and it will report the last 30 calls. Users can use the call log to make a call or add the caller to the Personal Directory. The call log shows the actual call history, independent of whether the user was logged in at the time or not. The call log is centralised and also available on the desktop phone. Calls are ordered in 4 tabs: All, Incoming, Outgoing & Missed. Each tab can be ordered by name, number, time of the call, duration, number of calls and call type. The order can be ascending or descending. To make a call from the call log, the user clicks on the number they wish to call.
Further One-X Portal gadgets include a directory gadget (shows personal, system & external directories), a world clock gadget and a CCR-specific “agent control” gadget.
One-X Portal IM chat
From the directory entry of a user the option chat with allows the establishment of an instant messaging session. Such sessions can be established only with other logged on one-X Portal users and can be established while on multiple calls.
One-X Portal Customisation
There are a number of ways in which the one-X Portal for IP Office gadgets layout can be adjusted, for example skin, collumn width etc. The changes made are stored by the one-X Portal for IP Office in your user settings so the saved version is always available when the user logs in again. Users can also set up to 8 profiles which control where your calls are directed and how they are treated.
One-X Portal Screenpop
Call Assistant is an optional desktop application that enables One-X Portal Screenpop. These include a screen pop when receiving a call (The screen will show the name (if in the personal or system directory) and number of the caller and the user can answer or drop the call by clicking on the relevant button), Outlook Contact Pop (It will also give the option to automatically pop up the Outlook 2003/2007 Contacts entry for the caller or the called.) and Hot Key (Call Assistant makes a call by dialling a number selected in a Windows application. To use, select or highlight the number in the Windows application and then press your one-X Call Assistant’s hot key combination.
One-X Portal Presence and IM
Avaya one-X Portal for IP Office in R8.0 introduces a Presence and Instant Messaging Service. This service facilitates communications both internal and external to the organization. It shows presence for any of the people added in Directory+ gadget in the one-X Portal. Presence status of a user in the Directory+ gadget reflects phone activity (on-hook/off-hook), user preferences (DND, Away), calendar mining (in an appointment, out of office set), and presence published by buddies using Microsoft OCS and which are part of the Google Talk network. Users can also set a custom Presence status message that will be published to their subscribers.
One-X Portal MyBuddy
Each one-X Portal user by default has a “MyBuddy” entry in his/her IM/Presence roster. MyBuddy is a virtual person that responds to commands entered by the user in his/her chat window. MyBuddy is always online/available, has an Avaya Avatar and a status message of “Type help for a list of commands”. This status message is in the IP Office system’s defined language. Within a MyBuddy conversation window one can type help to get a list of commands and also type help
- missed – provides a list of missed inbound phone calls to the user
- Find – searches the IP Office directory by first or last name prefix and for each match returns the first/last name, extension and XMPP presence/status (if known)
- record – records the user’s current call
- stop – stops recording the user’s current call
- call from – calls the and then the where either to/from number can be “work”, “cell”, “home” or a numeric phone number
- follow – informs an interested user about the improving availability of another user (IM/Presence twist on the ring again feature)
One-X Portal Googletalk and IM Federation
With R8, an IP Office administrator can enable XMPP federation in one-X Portal for the IP Office users to federate via XMPP with other GoogleTalk or Microsoft OCS users. With federation, a user can add a buddy on another system by specifying that user’s XMPP id when defining the new buddy.
One-X Portal MS Exchange Calendar Integration
One-X Portal provides integration with MS Exchange Calendar that allows the presence status of a user to automatically change based on his calendar meetings/appointments. The one-X Portal administrator can set preferences to display this calendar presence as follows:
- Include calendar information in XMPP status message (concatenate it with current status message)
- Change user’s presence to DND if user is in a meeting or appointment