IP Office Call Coverage
IP Office allows unanswered calls to alert at other user extensions and be answered there before being forwarded or going to voicemail. This provides users the opportunity to answer colleague’s unanswered calls before they go to voicemail.
When a user has an unanswered call ringing, after a configurable delay, the call will also start alerting on any call coverage buttons associated with the user on other extensions. The call can then be answered by pressing the call coverage button. If still unanswered the call is forward or goes to voicemail as normal. The time a call rings before also alerting on any associated call coverage buttons can be adjusted for each user.