Digits from the exchange such as DDI/DID or ISDN MSN
Calling phone number or Caller ID or part of the number received such as an area code
ISDN/PRI service type such as Voice Call or Data Call
For example, a DDI/DID call to a sales group can be handled differently depending on which part of the country the call is originating from.
Each incoming Call Route supports a secondary destination Night Service that can provide alternative routing for an incoming call based on time of day and day of week criteria, as well as calendar-based routing for specific dates.
Calls that cannot be routed to the configured destination are rerouted to a user-defined Fall Back destination. This can be particularly useful where calls are normally answered by an auto-attendant and a network fault occurs.
calls already ringing a free extension are not considered queuing and are not affected by a high priority call joining a queue (unless the option Assign Call On Agent Answer is selected for that hunt group).
Supervisors can configure a Priority Promotion Timer to increase the priority of calls which have been in the queue for more than a defined time and add and optional tag to calls on the Incoming Call Route, which can be displayed on the alerting phone.