Sometimes call center agents want their phones to answer after 1 ring. With IP Office you can do this. For this to happen, we need to add a new short-code (if it is not already there) for each user that wants this feature.
(X affects internal calls and Y affects external calls)
With the digit set to “1”, this is normal operation.
With the digit set to “2”, this will give 3 beeps (heard by both parties) and answer the call.
With the digit set to “3”, the agent will get 1 ring cycle, and the call is answered, with the external party not hearing anything…