July, 2013 - IP Office Assistance

July 23, 2013July 9, 2014IP Office

Backup Voicemail WITH Voicemail to Email

In a previous post, we chatted about setting a backup Voicemail server. But, once you do so, because of some requirements, you may break Voicemail to email. Lets discuss how we can cure this, and do both.

In setting up the Voicemail Pro Failover in Linux/server Voicemail pro, the syncing SMTP service needs to be the top entry. The subsequent entries then would be our SMTP to the email server for Voicemail to Email.

We need to add our entry into the Voicemail Pro client, so open the client and go to: Administration>Preferences>General and go to the EMAIL tab. Once there, go to the SMTP Sender tab. To add a new entry, click on the Green Plus sign.

July 2, 2013May 18, 2014IP Office

Create a moderated conference bridge in IP Office

One thing that comes up in IP Office is, can the conferencing in Voicemail Pro, make a bridge that users hear hold music until the conference owner arrives? With conference meet me, when users arrive, they are just brought into the bridge, hearing a beep every time someone new arrives. But, with release 8, Avaya added the functionality to allow a conference owner to arrive, prior to that arrival, the users in the bridge would hear hold music. Lets talk about how this can happen.

Basically, documentation says that if the short code for conference meet me, matches the extension number, this feature is enabled. So to test that theory, lets look at the differences in short codes.