Setting Up A Conference On A B149

This How-To covers setting up a conference on an Avaya B149 Analog Conference Handset. These handsets are supported from R7.0.

I have personally tested these steps on R9.0 and R9.1, but they should apply to any release the handsets are supported on.

Required Configuration:
Check there is a *47 Short Code in the IP Office configuration with the Feature set to Conference Add. If *47 is being used by something else other than Conference Add, create a new Short Code and use this new Short Code in the below steps.

read more

IP Office Server Edition Backup

Often, we get questions from customers on how to do a backup to Server Edition.  It is pretty easy, but most commonly I am finding that people are trying to save the Primary servers backup on the secondary and vice-a-verse.

I am running virtualized in my lab, so that isn’t possible, as i would need 100 Gig of space.  If you do not have that much space, you will see in WebManagers system tab, that there is “None” (space) available.

backup1

So, what you need to do is find a server to back things up to.  This server can be running FTP, http, https, SFTP or SCP.

read more

Comparison of IP SoftPhone and Avaya Communicator

With  the release of IP Office 9.1, the IP SoftPhone (Re-branded Counterpath Xlite) is no longer supported.  The replacement, is a more clean interface, but we do lose some features.  No video, no programmable buttons, etc.

See below table for a side by side comparison.

 

Features

9.0 – IP Office Softphone 9.1 – Avaya Communicator
Windows XP Support Y N
Windows 7 Support Y Y
Windows 8, 8.1 Support N Y
Compliance to RFC 3261 SIP standard Y Y
Support for DTMF (RFC 2833, inband DTMF or SIP INFO messages). Y Y
Support for Secure SIP (TLS) N Y
Support for Secure Media (SRTP) N Y
Support for the following audio codecs: G.711, G.729a, G.722 Y Y
Support for H.264 Video codec Y Y
Support for firewall traversal – Remote worker N Y
Automatic detection and configuration of audio and video devices Y Y
Acoustic echo cancellation, automatic gain control, voice activity detection Y Y
Provisioning/licensing from IP Office Y Y
Simultaneous User Support N Y
Call display & Message Waiting Indicator (MWI) Y Y
Speakerphone and Mute Y Y
Redial, Hold, Do Not Disturb Y Y
Call history – list of received, missed, and dialed calls Y Y
Call forward Y N
Call transfer Y Y
Six-party ad-hoc audio conferencing Y Y
Ad-hoc conferencing with IP Office Limits N Y
Six-party ad-hoc video conferencing Y N
Meetme Audio Conference   Controls N Y
Single Party Point to Point Video Y Y
Support for several languages in addition to English: French, German, Italian, Portuguese, and Spanish. Y Y
Contact list containing the individual user’s contacts Y Y
Directory containing names from central and personal IP Office directory Y Y
The Softphone includes an icon to indicate your presence. Including DND Y Y
Instant Messaging Y Y
Auto Answer Y Y
Password change handling N Y
Web Collaboration Integration N Y
read more

Installing E129 On IP Office

So, you have a new E129, now what? As long as you are running 9.0.3, you can use it…..If just 1 phone, I have found that the web interface is easy to configure. I left the phone on DHCP, but once the phone was up, I found the IP address, and set up the credentials in the web administration.

First we need to set an account in the IP Office.

First, lets go to the System tab, then “LAN1>VoIP”. We just need to make sure that the “SIP Registrar Enable” is checked.

e129_1 copy

Now we will add the user. Go to Users, and add a new user. I called mine “SIPe”, and gave it an extension of 459. Then Go to the Telephony tab and enter a Login Code.

read more

Token Redemption with IPOSS ONBoarding

The new Avaya token process will be easier for partners to get the customer registered and apply the IPOSS, in 24 hours instead of 4-6 days.

First, you must purchase your IPOSS token from distribution, what you get? Its a piece of paper, showing IPOSS token numbers and what the contract terms are, etc.

 token1

 

Now, you will need to go to http://GRT.avaya.com. On the left you will see a button for “Account Creation”, click that.

 token2

Now, select the country where the account is located, and enter the Link ID of the partner. Click Next

read more

How to Manipulate Digits In VM Pro

Would like to thank Andy Ertle at Tier4 Industries (aertle@tier4industries.com – (303) 632-0411)
for pointing us in the direction of “Digit Manipulation” for this post.

For some of our other posts we routed calls by Area code.  If receiving 10 digits those would work.  But, for whatever reason, if you are inserting a “1” or “91” so you can dial from the call log.

If you are having caller ID come in and include the “1” for instance, we can strip that digit off.

read more

Route Calls by Area Code in Voicemail Pro

There are a couple ways to route calls via caller ID.  Using database routing is neat and simpler, but you need Advanced Edition, so this will not work for Server Edition.  Using the “Variable Routing” action, makes this possible on Server Edition though.  Not as clean as a database, but it is what it is.

Voicemail Pro can use a “Variable Routing” action, to route a call based on a variable.  The variable we, obviously would use to route a call by area code, would be $CLI.

read more

How to set up remote access menu

How to create a remote access menu, compliments to Kyle L Holladay, Sr.  R.I.P.

1. Download and extract the pre-configured module and associated .wav files

2. Copy the .wav files to x:\Program Files\Avaya\IP Office\Voicemail Pro\VM\WAVS\yyy\Custom (where x=the drive where VMP is installed and yyy=your locale, such as enu)

3. Import the module contained in the menuRemote.mod file into your current Voicemail Pro configuration.

4. Click on the Save & Make Live icon in Voicemail Pro to save the current configuration.

read more

IP office Remote Access Options

The following are the Avaya recommended remote access options.

• Remote Manager: Default RAS connection to the IP Office. 
• Dameware: 3rd party application supplied with each IP Office application CD and is a free install. This software needs to be installed on any PC on which the application requiring support is running. For example, if Voicemail Pro is installed on a separate PC from that of Manager, then 
Dameware needs to be installed on both PCs for access to both applications. 
• PC Anywhere: Third party application that is licensed to the host and client. PC Anywhere is NOT provided by or licensed through Avaya. This software needs to be installed on any PC on which the application requiring support is running. For example, if Voicemail Pro is installed on a separate PC from that of Manager, then PC Anywhere needs to be installed on both PCs for access to both applications. Avaya Technical Support will use PC Anywhere to aid in the troubleshooting of certain issues, but the business partner must provide connectivity to the site 
and username and password information. 
• Webex: This third party application is a client service and requires customer interaction. This application is NOT provided by or licensed through Avaya. Avaya Technical Support can also use Webex as a remote desktop client for troubleshooting and data collection. With this application, the Avaya Tier 3 engineer assigned to the trouble ticket will provide access information to an Avaya qualified BP engineer. Internet Explorer 6.0 or newer must be available to use Webex. 

read more

How do I configure Monitor to Troubleshoot IP Office issues

IP Office Ports (Compliments of Kyle L Holladay Sr.,  R.I.P.)

Exporting Your IP Office Config File.

  • Launch the IP Office Manager application.
  • Click on the File menu in the upper left corner of the screen and click Open Configuration.
  • From the “Select IP Office” window click on the check box next to your IP Office control unit then click OK.
  • Enter your login credentials and click OK. The standard username/password are the word “Administrator” with a capital A (no quotations).
  • Once the configuration has been pulled from the unit click on the File menu and select Save Configuration As.
  • From the Save As window locate the desired folder, perhaps the Desktop, to place the saved file and click Save.
  • If you are going to email this file you will want to compress it into a .zip as most email servers will not allow transmission of a .cfg file In Windows you should be able to right click on the .cfg file you just exported and select Send To>Compressed (zipped) folder.
  • read more