Merlin Legend, All releases

To change the name on phone, you need to re-label the extension.

A label can have a maximum of seven characters.

To administer Labels for Extensions from the System Programming console:

1. Press Menu.
2. Press System Program.
3. Press Exit or Start.
4. Press More or Right Arrow Key.
5. Press Labeling.
6. Press Directory.
7. Press Extension.
8. Dial the extension number that you want to administer.
9. Press Enter.
10. Press Drop.
11. Enter the label information for the extension number selected.  (Remove the plastic covers from the line and feature buttons, and remove the white labels.  You will see the letters “A-F” on the display and the letters “G-Z” on the buttons.  Enter the new name of the extension.  See note below.)
12. Press Enter.
13. Press Exit or Back.
14. Press Home or Exit to exit programming mode.

Note: When programming on the system programming console, use the buttons next to the display to specify the letters A through I and punctuation. Use the line/feature buttons to specify additional alphanumeric characters for labels. Use the template provided with the System Programming console to see which line buttons correspond to which alphanumeric characters. (you will have to remove the plastic overlays to see the letters)

If you do not know which voicemail you have, click here.

To change the the Auto attendant recording:

• Dial into V-Mail:           Get Mail button (or Int 777)

Setting up Merlin Legend for Voicemail

Assign voicemail ports to Calling Group 770

System Programming>Exit>Extensions>More>Group Calling>Members>Dial 770>Enter Extension numbers to assign.

Assign Calling Group 770 as Integrated VMI Group Type

System Programming>Exit>Extensions>More>Group Calling>More>Group Type>Dial 700>Press Integrated VMI for change.

Assign Lines/Pools to be answered by AA, to Voicemail Extensions

System Programming>Exit>Extensions>More>Group Calling>Line/Pool>Dial 770>Press line/pool keys to assign.

PRI TROUBLESHOOTING- D Channel Inoperative

1)    Check Permanent alarm table for any other T carrier related alarms (i.e., DS1 loss of  Signal). If present trouble shoot those alarms. (See Errors below)
2)    Verify the status of the network and the DTE on the CSUs  LEDs. Troubleshoot
accordingly if either side shows a problem . (On 3160/3164 CSU, verify that the LEDs are assigned to DTE.
3)   Verify that the CSU channels are mapped and Programmed for DATA
4)   Verify that the CO (Central Office) switch selection in the PRI programming is correct i.e., B8ZS/ESF
5)   Verify that the Magix TEI is set for 0 ( Lines/Trunks>PRI>Protocol>TEI.)
6)   Demand Test the 100d module
7)   If the T carrier is set to AMI, verify that the CO (Central Office) has inverted the D-channel
8)   Attempt to reset the PRI by disconnecting the cable at the 100D, wait 1 minute and then reconnect the cable
9)   Run the CSU Loop back test to a 103 loop back or loop back plug towards the Magix at the Smart jack
10) Verify that the Technician , while programming, did not program the PRI, then reprogram the T1 and then reprogram back to PRI. If so, system erase the Magix and re program the PRI and retest.
11) Cycle Power on the Magix
12) Verify the configuration of the CO (Central Office ) switch with the CO Technician
A)    If the CO is a 5ESS make sure they are running ATT Custom
B)    If the CO is a DMS 100 and/or DMS 250 make sure they have Variant= NTNAPRI, (L1 flags in Trunk Sub Group = Yes) If set to ‘NO’ the D channel will act problematic.
   C)    If DSX600E make sure Profile =p250.
13) Have the CO restart the PRI and determine why the D channel didn’t come up.
14) Verify the continuity for the T by having the CO run a stress test to a loop back at the CSU
15) Replace the 100d
16) Replace the Processor
17) At  this point the problem has to be a Network issue.

Quick programming for Merlin Legend/Magix, for setting up a PRI.  That has been floating around the internet for awhile, and I forget whom should get credit for it.  Once set up, if you need troubleshooting help, see this post.

Switch must be on Hybrid Mode

1. Set Frame Format to Extended Super Frame
Lines Trunks=>LS/GS/DS1=>enter slot + Enter =>Frame Format=>Extended Super Frame=>Enter.

2. Set Suppression
Lines Trunks=>LS/GS/DS1=>enter slot + Enter =>Suppression=>B8ZS=>Enter.

Quick Reference Guide

Spirit 308/616 – System Customization

Administration – Set the Admin switch on the Spirit controller to ON. At extension 10 (6-button or 24-button phone) press INTERCOM, press SPEAKER, dial *0. Install the administration overlay. All of the following procedures are done while in Administration. The numbers in parentheses after the program heading are the factory default values. Light patterns indicate current settings: 1=Off, 2=On, 3=Slow flash, 4=Wink

System Customization – Dial 1, customize a feature below

Automatic Privacy (2)                                        Toll Call Check (1)

Press FEATURE                                   Press FEATURE
Dial 1                                          Dial 2
1=Off, 2=On                                     1 = 1 required, 2 = 1 not required

Held Call Reminder (1)                                       Line Type (2)

Press FEATURE                             Press FEATURE Dial 3 Dial 4                            0=No reminder, 1=1 min, 2=2 mins, Press line button(s)              3=3 mins, 4=4 mins 1=Unavailable line, 2=Outside line, 3=PBX/Centrex line

Quick Reference Guide Merlin PlusR1 System Administration

System Administration – Enter System Administration from station 10 by pulling the switch on the left-hand side of the phone down to ‘P’ and pressing the Admin button, which is the bottom right button on a 34-button phone. (If you are not using a 34-button phone, dial #01 instead. In all instances below that instruct you to press the Admin button, dial #01.)

System Administration programming procedures

Outside Lines – Dial *4 plus the number of outside lines (1-8) in the system. Press the Admin button. The phone will beep 2 times to verify successful entry.

Merlin II R3 – System Administration

System Administration – Place the administration overlay on the Merlin II display console. Enter System Administration from station 10 by pulling the switch on the left-hand side of the Merlin II display console down to “P” and pressing the Conference button 2 times. The following procedures are performed while in System Administration mode.

System Administration programming procedures

Attendant Positions – Press>System>Attendnts>Position. Press the DSS button of a station to assign it as an attendant (green light on). Only every fourth Merlin station jack may be assigned as an attendant (10, 14, 18, etc.). A max of 8 attendants can be assigned.