Changing Auto Attendant Greeting on Merlin Messaging

To change the the Auto attendant recording:

  • Dial into V-Mail: Get Mail button (or Int 770)
  • Enter Mailbox:            Press “0″ followed by #(Zero)
  • Password:                  Press, 123456 followed by # (generally the admin password)
  • Press:                        9, you will not be prompted for this.
  • Auto Attendants:        Press 3
  • A/A number:              (1-4) (probably 1)
  • Day/Night menu:        1-Day 2-Night
  • Listen/modify:            2-Listen 6-Modify

read more

Labeling Extensions, Trunks, or Speed dials on Merlin Magix

Through the use of the Labeling feature, the system manager can program the system to provide identification information (labels and posted messages) on display telephones.

Alphanumeric labels can be assigned to the following:

* System Speed Dial Directory – Use this procedure to establish System Speed Dial numbers for all system users. You can also use this procedure to enter the alphanumeric labels shown on display telephones (for the System Directory feature of the MLX telephone).

* Extension Directory Listings – Use this procedure to establish alphanumeric system labels for display telephone users to identify the person calling or leaving a message. This procedure is also used to program the Extension Directory feature for MLX telephones.

read more

Changing ringing options on Merlin Legend/Magix

Ring Timing options control how soon a telephone rings, or whether it rings at all when a call arrives. Line buttons on each extension can be programmed so that calls ring as Immediate Ring, Delay Ring, or No Ring.

Ring Timing options are available on all releases.

Telephones: All except Queued Call Console (QCC) operators.

Factory setting: Ring Timing Option (all buttons) Immediate Ring.

Programming Codes: Individual Line/Pool/System Access/Intercom and Cover buttons

*37 Immediate Ring
*36 Delayed Ring
*35 No Ring

read more

How do I reinitialize a password in Merlin Mail?

  1. Dial into voice mail.
  2. Dial System Administrator’s extension number and # (default is 9997).
  3. Dial the System Administrator’s password and #.
  4. Dial 9 for the Administration menu (MERLIN Mail Release 3 requires a second password and #).
  5. Dial 4 for Mailboxes.
  6. Dial 6 to modify a mailbox.
  7. Dial the extension number to be administered and #.
  8. Dial 3 to reinitialize the password. The Mail System says “The password has been initialized”.
  9. Dial *# to get back to the administration menu.
  10. Dial **9 to exit the voice mail system.

read more

How do I change the time and Date in Merlin Legend Mail (MLM007)?

  1. Dial into voice mail.
  2. Dial System Administrator’s extension number and # (default is 9997).
  3. Dial the first System Administrator’s password and #.
  4. Dial 9 for the Administration menu.
  5. Dial second System Administrator’s password and #.
  6. Dial 2 for the Schedule.
  7. Dial 1 to Update the System Date and Time.
  8. Dial the current date as mmddyy.
  • Dial a *# to confirm the date.
  • Dial 1 to re-enter.
  1. Enter time in hhmm (military format).
  2. Dial a 1 for AM, or 2 for PM.

read more

How to change the time and Date in Merlin Mail?

Merlin Mail

The Merlin Mail runs on a separate clock from the Legend, Magix or Merlin II switch. The Mail’s clock determines what time and date are recorded on voice messages left in mailboxes. The system stamps each message with the date and time. The subscriber can obtain that information by listening to the message header. The clock also determines what times the day and/or night message will play on the Auto Attendant if the mail system controls the opening/closing schedule for the business phone system. If the time is several minutes off, or the system loses power, the date and time will need to be reset.

read more

How do I change a users voicemail password in Merlin Messaging?

How to reinitialize a password on a personal mailbox in MERLIN Messaging:

  1. Dial into the System Administration mailbox:

[0] [#]
[Password] and [#]
[9]

  1. Dial [2] for Extension Administration.
  2. Dial [extension number] and [#].
  3. Dial [3] to Reinitialize the Password.
  4. Dial [*] [*] [9] to exit.

After the password has been initialized you can dial into voice mail and use the following procedure:

  1. Call the voice mail or push your voice mail button.
  2. Dial the [extension number] and [#], then the system will ask for a password.
  3. Dial [#].
  4. The system prompts you to enter the [new password] and [#].
  5. The system prompts you to re-enter the [new password] and [#].
  6. Dial [*] [*] [9] to exit.

read more

Programming System Speed Dials on Merlin Magix

Through the use of the Labeling feature, the system manager can program the system to provide identification information (labels and posted messages) on display telephones.

Alphanumeric labels can be assigned to the following:

  • System Speed Dial Directory – Use this procedure to establish System Speed Dial numbers for all system users. You can also use this procedure to enter the alphanumeric labels shown on display telephones (for the System Directory feature of the MLX telephone).
  • Extension Directory Listings – Use this procedure to establish alphanumeric system labels for display telephone users to identify the person calling or leaving a message. This procedure is also used to program the Extension Directory feature for MLX telephones.
  • Outside Lines/Trunks – Use this procedure to establish alphanumeric system labels for display telephone users to identify the line or trunk being used.
  • Group Calling – Use this procedure to establish alphanumeric system labels for display telephone users to identify calling groups.
  • Posted Message – Use this procedure to add or change existing posted messages. The posted messages allow callers with display telephones to know why the called extension does not answer.
  • Personal – Use this procedure on an MLX-20L telephone to establish up to 50 Personal Speed Dial numbers with alphanumeric labels. The information entered in the Personal Directory at an MLX-20L telephone allows that user to store, show and dial each of the 50 entries from that phone only.

Note: When programming on the system programming console, use the buttons next to the display to specify the letters A through I and punctuation. Use the line/feature buttons to specify additional alphanumeric characters for labels. Use the template provided with the MLX-20L telephone to see which line buttons correspond to which alphanumeric characters.

read more

How do I change the time on Merlin Messaging?

Merlin messaging, all releases

The MERLIN Messaging runs on a separate clock from the Legend or MAGIX switch. The clock determines what time and date are recorded on voice messages left in mailboxes. The system stamps each message with the date and time. The subscriber can obtain that information by listening to the message header. The clock also determines what times the day and/or night message will play on the Auto Attendant if the mail system controls the opening/closing schedule for the business phone system. If the time is several minutes off, or the system loses power, the date and time will need to be reset.

read more

Program System speed dial on Legend

System Speed Dial lets the system manager program frequently used numbers that can be dialed from any extension (including data workstations) using a 3-digit code. The user lifts the handset or press Speaker then Presses a programmed Speed Dial button, or presses Feature and dials the 3-digit Speed Dial code.

System Speed Dial is available on all releases.

Telephones: All except Queued Call Console (QCC) operators.

Factory setting: 600 – 729 (cannot be changed).

Programming Code:
Onto a button – *24 + System Speed Dial code

read more