IP Office - IP Office Assistance

June 20, 2014June 30, 2014IP Office

Set/Show IP address for IP Office

Although normally done from within the the Manager program, you can also display or change the IP adresss of either LAN port via the RS232 (DTE) Maintenance port on the back of the IP Office. They may be instances where this is useful.

DTE Port Settings:

Access to the DTE port requires a (straight) serial cable between your PC/Laptop and the IP Office.
Configure PuTTY, HyperTerminal, etc, for serial as follows: 38,400 – 8 – N – 1 – None – VT100

Procedure:

Enter the following commands (in bold) when the IPOffice is up and running:

at OK at-debug <IPOffice Manager Version 0.2> Wed 26/2/2014 10:27:58, Hello>updatelan Current LAN1: ipaddr: 192.168.42.1 mask: 255.255.255.0 (LAN port) Current LAN2: ipaddr: 128.75.0.100 mask: 255.255.255.0 (WAN port) Enter which lan interface (lan1 or lan2): lan1 (or hit enter to leave unchanged) Enter IP address (a.b.c.d): 10.10.10.1 Enter IP mask (a.b.c.d): 255.255.255.0 Add default gateway (yes or no)? 10.10.10.254 Start WriteConfig at f7e0969c, savemode SaveNormal, writetype ToFlash Start WriteConfig at f7e0969c, savemode SaveNormal, writetype ToFile : : Configuration has been saved. Reboot now (yes or no)? no (enter to 'yes' to reboot system immediately) Issue the 'reboot' command later. Wed 26/2/2014 10:28:51, Hello>

June 19, 2014June 17, 2014IP Office

Reset Security Passwords in IP Office

Passwords can be reset to default values via the RS232 (DTE) Maintenance port on the back of the IP Office.

DTE Port Settings:

Access to the DTE port requires a (straight) serial cable between your PC/Laptop and the IP Office.
Configure PuTTY, HyperTerminal, etc, for serial as follows: 38,400 – 8 – N – 1 – None – VT100

Procedure:

Enter the following commands (in bold) when the IPOffice is running normally. (Do no press ESC during startup!):

June 19, 2014June 17, 2014IP Office

DTE Port Programming

This procedure will allow you to reconfigure an Avaya IP Office back to factory defaults if you don’t know the units IP Address or password using the DTE serial port on the back of an IP Office Control Unit.

Overview

The DTE port on the back of an IP Office Control Unit is not normally used when configuring an IP Office system. However the DTE port can be used to erase the system’s operational software and/or configuration if necessary.

Due to the drastic nature of these actions they should only be performed if absolutely necessary to return a system back to working order. In either case you must ensure that you have a backup copy of the system configuration.

June 18, 2014May 17, 2016IP Office

Adding licenses to IP Office

Various IP Office features and applications require entry of license keys into the system’s configuration. License keys are unique 32-character codes based on the feature being activated and the Feature Key Dongle (System SD Card) serial number.

The serial number is printed on the Feature Key Dongle and prefixed with (IP500) or FK (IP500 V2). It can also be viewed in the system configuration using IP Office Manager. You’ll need this number to order a new License key for a new feature.

June 18, 2014June 17, 2014IP Office

Listen to another extension in IP Office

Monitor (Listen to) a call on another extension(Compliments of Kyle L Holladay, Sr, R.I.P.)

In this example we will program the IP Office to allow extension 1152 to listen to (Call Listen) extension 1153. While we will focus on the Call Listen feature in this example the programming for Call Intrude is identical with the exception of the button programmed to perform the Listen/Intrude action.

Call Listen: allows one user to listen in on another user’s call but does not allow that user to be an active participant. This is a “listen only” feature.
Call Intrude: allows one user to intrude on another user’s call thus becomming a full participant in the conversation. The use of the MUTE feature can make this a listen only action however the intruding party can fully participate in the voice conversation at any time.

June 17, 2014IP Office

Edit IP Office config in Excel

Editing an IP Office configuration in Excel(Compliments of Kyle L Holladay, Sr, R.I.P.)

Many items in your IP Office configuration can be edited directly in the configuration.csv file outside of the Manager application saving a large amount of time. This guide will provide basic information on how to export your configuraiton.csv and edit select User information. Until you are comfortable with this method I would suggest that you limit its use to a lab environment

Note: You MUST NOT add nor delete any records when using this method. (i.e. you cannot add/delete an extension, user, incoming call route). You must create all records in Manager before doing your Export. You can then modify the information associated with that record using the method below.

June 16, 2014July 2, 2014IP Office

Troubleshoot Voicemail to Email issues

Troubleshooting Voicemail to Email issues(Compliments of Kyle L Holladay, Sr, R.I.P.)

Voicemail Pro (VMP)

First let’s check the most basic of connectivity by doing a ping test.
1) From the Voicemail Pro server click on Start > Run and enter CMD or in newer versions of Windows click Start and enter CMD in the Search programs and files bar to launch a command prompt.

2) From the command prompt window type ping followed by a space and then the IP address of your email server.
I.e. ping 192.168.42.10

June 16, 2014July 2, 2014IP Office

Enabling zero out from a hunt group mailbox

Enabling zero out from a Hunt Group Mailbox(Compliments of Kyle L Holladay, Sr, R.I.P.)

Create your Hunt Group “Leave” action in Voicemail Pro and create a menu structure as follows:

Under your menu action use the relative path to the greeting file for the hunt group of ..\Greetings\_1.wav (e.g. for a hunt group named “Main” the filename would be “..\Greetings\Main_1.wav”.

Set the “Specific” tab of your Voice Question as follows:

Credit to mattKnight on the Tek-Tips IP Office forum for the relative path assistance.

June 16, 2014July 2, 2014IP Office

Enable application dialing without a 9 prefix

Enable application dialing without a 9 prefix(Compliments of Kyle L Holladay, Sr, R.I.P.)

In this document we will program ARS and User Rights to allow applications (i.e. Phone Manager) to be used to return calls without the need to use the “9” prefix in the IP Office. This eliminates the issues with screen pop in applications where the 9 prefix would impact the TAPI lookup causing a failure to match the number field in the application.

We will start by creating an ARS table. ARS will be activated by several User Rights short codes. The combination of short codes activated can be somewhat complex. For example, the 9N User Rights short code can activate several ARS short codes depending on the total number of digits dialed. 9N followed by 9 other digits (i.e. 9495551212) would activate 9N User Rights and 4XXXXXXXX; ARS which would dial 19495551212 as the telephone number. This is because the 9 is stripped off by the User Rights short code and 4XXXXXXXX is then passed on to the ARS table. ARS will then add back on to the front of the number a 19 resulting in 19495551212. If this all seems to complex to understand don’t worry, it just works so program away and you’ll be fine. Please keep in mind that this is not my way of allowing you to bypass dialing a 9 to make phone calls, although that is a potential side effect. This solution will only work 100% for applications that deliver information to the IP Office en bloc where the system can look at the entire number rather than one dialed digit at a time. Therefor users trying to use this method to bypass dialing a 9 may have success so long as their internal numbering plan does not overlap any external telephone numbers. You’ll also notice that at least one of these short codes is completely superfluous (1XXXXXXXXXX), in that the User Rights short code 1XXXXXXXXXX delivers N, thus stripping the 1 off before sending to ARS, you would never receive 1XXXXXXXXXX in ARS. I know it doesn’t need to be there but it just looks perdy so dangit I put it in there (I just blame it on the OCD).

June 11, 2014October 20, 2015IP Office

Using an analog phone on the IP Office

IP Office, all releases.

Using an analog phone on Avaya IP Office

To transfer a call:

With caller on, press “flash” – You will hear a stutter dial tone.

Enter the extension number and hang up..

To Place a call on hold:

With the caller on, press “Flash” – You will hear a stutter dial tone.

Hang up the phone.

To pick the call up off of hold:

Pick up the phone – You will hear a stutter dial tone.

Press “Flash”, you are now connected to the caller that was on hold.

To Conference multiple parties together:

Dial your first caller.

Press “Flash”, you hear stutter tone, dial *47 (the default Ad Hoc Conf code) You will hear confirmation tone that you were conferenced in with that first caller.