Auto Answer for IP Office

Sometimes call center agents want their phones to answer after 1 ring.  With IP Office you can do this.  For this to happen, we need to add a new short-code (if it is not already there) for each user that wants this feature.

*DCP
Dial
40000000,0,X,Y,0
l/g 0

(X affects internal calls and Y affects external calls)

 

 

With the digit set to “1”, this is normal operation.

With the digit set to “2”, this will give 3 beeps (heard by both parties) and answer the call.

With the digit set to “3”, the agent will get 1 ring cycle, and the call is answered, with the external party not hearing anything…

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