Author: Assist

IP Office

Set/Show IP address for IP Office

Although normally done from within the the Manager program, you can also display or change the IP adresss of either LAN port via the RS232 (DTE) Maintenance port on the back of the IP Office. They may be instances where this is useful.

DTE Port Settings:

  • Access to the DTE port requires a (straight) serial cable between your PC/Laptop and the IP Office.
  • Configure PuTTY, HyperTerminal, etc, for serial as follows: 38,400 – 8 – N – 1 – None – VT100

Procedure:

Enter the following commands (in bold) when the IPOffice is up and running:

at OK at-debug <IPOffice Manager Version 0.2> Wed 26/2/2014 10:27:58, Hello>updatelan Current LAN1: ipaddr: 192.168.42.1 mask: 255.255.255.0 (LAN port) Current LAN2: ipaddr: 128.75.0.100 mask: 255.255.255.0 (WAN port) Enter which lan interface (lan1 or lan2): lan1 (or hit enter to leave unchanged) Enter IP address (a.b.c.d): 10.10.10.1 Enter IP mask (a.b.c.d): 255.255.255.0 Add default gateway (yes or no)? 10.10.10.254 Start WriteConfig at f7e0969c, savemode SaveNormal, writetype ToFlash Start WriteConfig at f7e0969c, savemode SaveNormal, writetype ToFile : : Configuration has been saved. Reboot now (yes or no)? no (enter to 'yes' to reboot system immediately) Issue the 'reboot' command later. Wed 26/2/2014 10:28:51, Hello>

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IP Office

Reset Security Passwords in IP Office

Passwords can be reset to default values via the RS232 (DTE) Maintenance port on the back of the IP Office.

DTE Port Settings:

  • Access to the DTE port requires a (straight) serial cable between your PC/Laptop and the IP Office.
  • Configure PuTTY, HyperTerminal, etc, for serial as follows: 38,400 – 8 – N – 1 – None – VT100

Procedure:

Enter the following commands (in bold) when the IPOffice is running normally. (Do no press ESC during startup!):

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IP Office

DTE Port Programming

This procedure will allow you to reconfigure an Avaya IP Office back to factory defaults if you don’t know the units IP Address or password using the DTE serial port on the back of an IP Office Control Unit.

Overview

The DTE port on the back of an IP Office Control Unit is not normally used when configuring an IP Office system. However the DTE port can be used to erase the system’s operational software and/or configuration if necessary.

Due to the drastic nature of these actions they should only be performed if absolutely necessary to return a system back to working order. In either case you must ensure that you have a backup copy of the system configuration.

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Nortel

Set up System Speed dials on Norstar

Setting up System speed dials is not very hard.

To enter a programming session, follow the next few simple steps:

1) Press FEATURE * * 2 6 6 3 4 4

2) Enter Password: 2 6 6 3 4 4

Display will read: ” Terminals & Sets”

Using the navigation keys, as displayed below, follow the next simple steps:

7310navkeys

3) Press: NEXT

Display will read: “Lines”

4) Press: Next

Display will read: “Services”

5) Press: Next

Display will read: “System Speed Dial”

7) Press: Show

Display will read: “Speed dial #:__”

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Nortel

Norstar Programming feature codes

Below is a list of the codes for use on a Norstar system.

FEATURE * 0 Button Inquiry (identify unmarked buttons)
FEATURE * 1 Program External Autodial onto a Memory Button
FEATURE * 2 Program Internal Autodial onto a Memory Button
FEATURE * 3 Program a Feature to a Memory Button
FEATURE * 4 Program Personal Speed Dial
FEATURE * 501 English Language (LCD Display)
FEATURE * 502 Alternate Language #1 (French)
FEATURE * 503 Alternate Language #2 (Spanish)
FEATURE * 6 Ring Type
FEATURE * 7 Display Contrast Adjustment
FEATURE * 80 Ring Volume Adjustment
FEATURE * 81 Move Lines
FEATURE * 82 Dialing Mode
FEATURE * 84 Call Log
FEATURE * 85 Assign Call Log Password
FEATURE * 89 Release
FEATURE * 9 Store Breakpoint on One Memory Button

Features without the * can be programmed into a button using Feature * 3
FEATURE 0 Speed Dial
FEATURE 1 Send Message                (to cancel press Feature # 1)
FEATURE 2 Ring Again                      (to cancel press Feature # 2)
FEATURE 3 Conference
FEATURE 4 Call Forward to Extension (to cancel press Feature # 4)
FEATURE 5 Last Number Re-dial
FEATURE 60 Page General
FEATURE 61 Page to Internal Page Zone
FEATURE 62 Page External
FEATURE 63 Page to a Page Zone and External Page
FEATURE 64(LP) Line Pool Access (can program a linepool to a button)
FEATURE 65 Reply to Message     (to cancel press Feature # 65)
FEATURE 66 Voice Call (to Page an extension)
FEATURE 67 Save Number Redial
FEATURE 68 Class of Service
FEATURE 69 Priority Call
FEATURE 70 Transfer
FEATURE 71 Link (Flash)
FEATURE 72 Timed Release
FEATURE 74 Call Park
FEATURE 75 Call Pickup
FEATURE 76 Directed Pickup
FEATURE 77 Call Duration Timer
FEATURE 78 Pause (insert 1.5 sec delay)
FEATURE 79 Exclusive Hold
FEATURE 82 Call Camp (Camp On)
FEATURE 83 Privacy on Lines
FEATURE 84 Line Re-direction (External)
FEATURE 85 Do Not Disturb (DND)            (to cancel press Feature # 85)
FEATURE 86 Background Music (key click)    (to cancel press Feature # 86)
FEATURE 87 Night Service                (to cancel press Feature # 87)
FEATURE 88 Voice Call Deny            (to cancel press Feature # 88)
FEATURE 800 Trunk Answer
FEATURE 801 Voice Queuing
FEATURE 802 Group Listen
FEATURE 803 Check Time & Date during a call
FEATURE 805 Station Set Test
FEATURE 806 Static Time & Date
FEATURE 808 Long Tones (DTMF)
FEATURE 811 Called ID info
FEATURE 812 View Call Log
FEATURE 813 Manual Call Log
FEATURE 819 Outgoing Name and Number Blocking
FEATURE 870 View Active Services
FEATURE 871 Ringing Service
FEATURE 872 Restriction Service
FEATURE 873 Routing Service
FEATURE # code Cancels a Feature

Voice Mail Feature Codes

FEATURE 980 To Leave a Message in Another Mail Box
FEATURE 981 To Open your Mail Box (Default Password: 0 0 0 0)
FEATURE 982 Operator Status
FEATURE 983 Enter System Administration (password required)
FEATURE 985 Identify the Extension Number Voice Mail is using
FEATURE 986 To Transfer a Call to Another Mail Box
FEATURE 987 To Interrupt a Caller in your Mail Box
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IP Office

Adding licenses to IP Office

Various IP Office features and applications require entry of license keys into the system’s configuration. License keys are unique 32-character codes based on the feature being activated and the Feature Key Dongle (System SD Card) serial number.

The serial number is printed on the Feature Key Dongle and prefixed with (IP500) or FK (IP500 V2). It can also be viewed in the system configuration using IP Office Manager. You’ll need this number to order a new License key for a new feature.

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IP Office

Listen to another extension in IP Office

Monitor (Listen to) a call on another extension(Compliments of Kyle L Holladay, Sr, R.I.P.)

In this example we will program the IP Office to allow extension 1152 to listen to (Call Listen) extension 1153. While we will focus on the Call Listen feature in this example the programming for Call Intrude is identical with the exception of the button programmed to perform the Listen/Intrude action.

Call Listen: allows one user to listen in on another user’s call but does not allow that user to be an active participant. This is a “listen only” feature.
Call Intrude: allows one user to intrude on another user’s call thus becomming a full participant in the conversation. The use of the MUTE feature can make this a listen only action however the intruding party can fully participate in the voice conversation at any time.

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IP Office

Edit IP Office config in Excel

Editing an IP Office configuration in Excel(Compliments of Kyle L Holladay, Sr, R.I.P.)

Many items in your IP Office configuration can be edited directly in the configuration.csv file outside of the Manager application saving a large amount of time. This guide will provide basic information on how to export your configuraiton.csv and edit select User information. Until you are comfortable with this method I would suggest that you limit its use to a lab environment

Note: You MUST NOT add nor delete any records when using this method. (i.e. you cannot add/delete an extension, user, incoming call route). You must create all records in Manager before doing your Export. You can then modify the information associated with that record using the method below.

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IP Office

Troubleshoot Voicemail to Email issues

Troubleshooting Voicemail to Email issues(Compliments of Kyle L Holladay, Sr, R.I.P.)

Voicemail Pro (VMP)

First let’s check the most basic of connectivity by doing a ping test.
1) From the Voicemail Pro server click on Start > Run and enter CMD or in newer versions of Windows click Start and enter CMD in the Search programs and files bar to launch a command prompt.

2) From the command prompt window type ping followed by a space and then the IP address of your email server.
I.e. ping 192.168.42.10

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IP Office

Enabling zero out from a hunt group mailbox

Enabling zero out from a Hunt Group Mailbox(Compliments of Kyle L Holladay, Sr, R.I.P.)

Create your Hunt Group “Leave” action in Voicemail Pro and create a menu structure as follows:

img_HGZeroCallFlow

Under your menu action use the relative path to the greeting file for the hunt group of ..\Greetings\_1.wav (e.g. for a hunt group named “Main” the filename would be “..\Greetings\Main_1.wav”.

img_HGZeroGreeting

Set the “Specific” tab of your Voice Question as follows:

img_HGZeroVoiceQuestion

Credit to mattKnight on the Tek-Tips IP Office forum for the relative path assistance.

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