Author: Assist

IP Office

Custom Greetings in Voicemail Pro

If you want to create professional recorded auto attendant greeting, here is how.

 

1. Go find a Windows XP or Server 2003 machine – you know you have one somewhere – and copy this file C:\Windows\System32\sndrec32.exe and copy it to your Windows 7 or 8 machines.

2. Open the XP / 2003 Sound Recorder App:

3. Click File, Properties:
image11

4. Click Convert Now…

image12

5. Change your settings to

Format: PCM (that’s the default, so nothing to change here)

Attributes: 8.000 kHz, 16 Bit, Mono

image13

To save yourself some time, after you make that selection do like I did and click the Save As… button and give it an easy to remember name such as “Avaya IP Office”.  Next time you can just select that item from the list instead of picking from the long list of possible attributes.

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IP Office

IPOA Configuration Issue

When setting up the IPOA image, we deploy an ISO or OVA image, then we log into admin and convert from IP Office Server Edition, to IPOA.

There is an issue with 9.0.800-941, where part way through the process, you get an error that stops the process altogether…lets take a look and fix it….

Not sure what release this is or will be fixed in…..

After you have the image installed, you see IP Office installed, as shown by all the services running.

IPOA1

Next, we need to uninstall the “IP Office” package.

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IP Office

How to Manipulate Digits In VM Pro

Would like to thank Andy Ertle at Tier4 Industries (aertle@tier4industries.com – (303) 632-0411)
for pointing us in the direction of “Digit Manipulation” for this post.

For some of our other posts we routed calls by Area code.  If receiving 10 digits those would work.  But, for whatever reason, if you are inserting a “1” or “91” so you can dial from the call log.

If you are having caller ID come in and include the “1” for instance, we can strip that digit off.

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IP Office

Route Calls by Area Code in Voicemail Pro

There are a couple ways to route calls via caller ID.  Using database routing is neat and simpler, but you need Advanced Edition, so this will not work for Server Edition.  Using the “Variable Routing” action, makes this possible on Server Edition though.  Not as clean as a database, but it is what it is.

Voicemail Pro can use a “Variable Routing” action, to route a call based on a variable.  The variable we, obviously would use to route a call by area code, would be $CLI.

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IP Office

How to set up remote access menu

How to create a remote access menu, compliments to Kyle L Holladay, Sr.  R.I.P.

1. Download and extract the pre-configured module and associated .wav files

2. Copy the .wav files to x:\Program Files\Avaya\IP Office\Voicemail Pro\VM\WAVS\yyy\Custom (where x=the drive where VMP is installed and yyy=your locale, such as enu)

3. Import the module contained in the menuRemote.mod file into your current Voicemail Pro configuration.

4. Click on the Save & Make Live icon in Voicemail Pro to save the current configuration.

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IP Office

Set Up Delayed Ringing To Embedded Voicemail

Forward to Embedded VM AA after ringing a hunt group
Compliments of Kyle L Holladay, Sr, R.I.P.

In this example we will route inbound calls to a hunt group and then forward to an Embedded Voicemail Auto Attendant if unanswered after 15 seconds or immediately based on a time profile or “night service” button.

1.   Create your Embedded Voicemail Auto Attendant.

2.   Create a Short Code (such as *90 in the picture below) that is used to access the Auto Attendant.
HG2EVMAA1

3.   Create a phantom user and assign it an unused extension (such as 1999 in the picture below) that will be used to forward to the Auto Attendant. On the User’s forwarding tab enable forwarding options (see image) and enter the short code you created above as the forwarding number.

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IP Office

IP office Remote Access Options

The following are the Avaya recommended remote access options.

• Remote Manager: Default RAS connection to the IP Office. 
• Dameware: 3rd party application supplied with each IP Office application CD and is a free install. This software needs to be installed on any PC on which the application requiring support is running. For example, if Voicemail Pro is installed on a separate PC from that of Manager, then 
Dameware needs to be installed on both PCs for access to both applications. 
• PC Anywhere: Third party application that is licensed to the host and client. PC Anywhere is NOT provided by or licensed through Avaya. This software needs to be installed on any PC on which the application requiring support is running. For example, if Voicemail Pro is installed on a separate PC from that of Manager, then PC Anywhere needs to be installed on both PCs for access to both applications. Avaya Technical Support will use PC Anywhere to aid in the troubleshooting of certain issues, but the business partner must provide connectivity to the site 
and username and password information. 
• Webex: This third party application is a client service and requires customer interaction. This application is NOT provided by or licensed through Avaya. Avaya Technical Support can also use Webex as a remote desktop client for troubleshooting and data collection. With this application, the Avaya Tier 3 engineer assigned to the trouble ticket will provide access information to an Avaya qualified BP engineer. Internet Explorer 6.0 or newer must be available to use Webex. 

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IP Office

Setting Up Hot-Desking on Avaya IP Office

The Hot-Desking features of the Avaya IP office 500 system allow you to log on at any phone and that phone will then take on the features of your original phone including your extension number, any call forwarding options or pickup group settings. This can be especially useful if you sometimes work at a different location or in fact don’t have one fixed workspace. In order for you to be able to use this feature and log in to a phone you need to get your system administrator to assign you a login code.  The very cool thing with IP office Hot-Desking, it doe NOT matter what the origination or destination set is going to be…  Meaning, you can have an IP phone normally, but hot desk to an analog conference phone, or a 2 button digital phone.

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IP Office

Create a Check-Hours Module in Voicemail Pro

Create a checkHours Module for all US Federal Holidays Kyle L Holladay, Sr, R.I.P.  This is just a subset of the AWESOME SBC (Standard Base Config) that Kyle created for IPO/Voicemail Pro, Downloaded here..

This document will provide instruction on how to create a checkHours module that can be dropped into your Voicemail Pro call flows that will allow all US Federal Holidays as defined by 5 U.S.C 6103 plus an additional 3 custom holiday conditions. Additionally this module will allow for 4 separate office hours to accomodate multiple offices or varying hours in different departments. Here is an example of how this new checkHours module can be used to route between a day and night auto attendant. The holiday greeting is played prior to the AA greeting and should be recorded similar to “Please note our offices will be closed on Thursday and Friday in recognition of the Thanks Giving Holiday” which would be followed typically by the night menu of something similar to “Thank you for calling Acme Toy Company, you’ve reached us outside of our normal business hours…”

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IP Office

IP office Debug Commands

IP Office AT-DEBUG Commands
Compiled by Kyle L Holladay, Sr. R.I.P.

Command Parameter Definition
upgrade – Erase Code and Reboot/reload
reboot – Reboot
erasenvconfig – Erase NV config
eraseconfig – Erase config
qbf – Send Fox messages to WAN and MGR
call (service) Call the specified service
fecpram – List FCC parameter data
fecstats – List FCC traffic statistics
fecrmon – Enable/disable FCC RMON counters
fectrace – Enable/disable FCC debug tracing (needs debug build)
fecrestart – Restart FCC transmitter
pcmcia – Show current PCMCIA status
crc6 – Display CRC-6 error count
ti – Send cmd to Ti/Telogy stack
atmcms – Dump status of CM ATM lines
atmcfg (lineid) Change configuration of an ATM trunk
atmdump (lineid) Dumps configuration of an ATM trunk
atmdiag (on|off) Turn on/off the ATM diagnostic logging
echo (on|off) Turn on/off the ATM Echo cancellation if enabled in configuration
atm4trunks – Dump status of ATM4U trunks
atm4lin (a|b|c|d) Show/change status of ATM4U lines
dspatver (a|b|c|d) Report version number of ATM4U card in Slot A/B
dspatmem (a|b|c|d) Read/Write to ATM4U card in Slot A/Bs DSP memory
dspathpi (a|b|c|d) Thrash or stop HPI accesses (to DSP) for ATM4U card in Slot A-D
atm4usc (a|b|c|d) Send Vinetic Short Command to ATM4U card in Slot A-D
atm4urmb (a|b|c|d) Read Vinetic Mailbox command from ATM4U card in Slot A-D
atm4uwmb (a|b|c|d) Write Vinetic Mailbox command to ATM4U card in Slot A-D
atm4ucram (a|b|c|d) Write Vinetic CRAM Data to ATM4U card in Slot A-D
atm4ulow (a|b|c|d) Set ATM4 Vinetic processor in low power mode in Slot A-D
atm4uhigh (a|b|c|d) Set ATM4 Vinetic processor in high power mode in Slot A-D
use_diag_cmd – use diag commands
conferdsp – Read current status of Conferencing DSP
conferdspmem – Read/Write to Conferencing DSP memory
conferdspch – Compare DSP Image words against what is stored in DSP memory
dspt1a/b – Read/Write to T1 card in Slot A/B’s DSP memory
switchdump – Dump all the registers on the Ethernet Switch
switchport – configure one of the PHY ports on the switch
switchread – Read a register on the Ethernet Switch
switchwrite – Write a register on the Ethernet Switch
vcmread – Read an SPI register on VCM ethernet switch
vcmwrite – Write an SPI register on VCM ethernet switch
vcmport – configure one of the PHY ports on the VCM switch
phydump – Dump all the registers from the PHY connected to the LAN2/WAN port
phyread – Read register from PHY
phywrite – Write register on PHY
lanstatus – Display the connection status of the external LAN/WAN links
gnd status
reset
quiesce
rx
rxt
flush
cmd
token
features
speed		 Perform G&D SmartCard commands (e.g. “gnd speed”)
bri regs
dsp
isac
lock		 Perform BRI commands (e.g. “bri dsp”)
priu dspver
dspqueues
dsptrace
dspload
dspmem
dspmsgwr
dspmsgrd
dspstatus
alarmsim
egram		 Display DSP version information
Display DSP message queue information
Enable/Disable DSP debug trace
Load and run DSP image
DSP memory edit
DSP message queue test write
DSP message queue test read
Print DSP statistics
Run alarm simulations
Receiver equalizer RAM modifications
DVP RDCMD
RDDATA
PAGE
PREAD
PWRITE
DREAD
DWRITE
REVCODE
MEMTEST
QSAPP
INIT
CLOSE
DOPTS
POPTS
DDATA
PDATA
CODEC
RING
DIAL
MWAIT
STATUS [C]
TEST
GAIN
POWERETR
LLC
REGS
PROF
DPL		 read a command/control register
read a data register
select a memory page
perform a paged read
perform a paged write
perform a direct read
perform a direct write
read the revision code
perform a memory test
run the Legerity QuickStart application
initialise the subsystem
close down the subsystem
display device options
display port options
display device data
display port data
set the codec law for a port
cause a line to ring
dial a number
use the message waiting indicator
display status
runs a test on a port
set line gains
apply power to an ETR phone
execute a low-level command
dumps registers for a port
display a profile
set the DTE print level
ipstats – Dump IP/ICMP/TCP/UDP stats
ivm-help – Embedded Voicemail Commands
ivm-mbox-show – Show mailboxes
ivm-mbox-show Show contents of specified mailbox
ivm-mbox-clear Clear specified mailbox
ivm-msg-del nnn dd/dd/dd hh:mm:ss Delete specified message
ivm-msg-del-all – Delete all voicemail messages
ivm-flash-del-all – –
ivm-limits-max-nummsg-show – –
ivm-limits-max-nummsg-set xxx –
ivm-limits-max-mstime-show – –
ivm-limits-max-mstime-set xxx –
ivm-status-show – –
ivm-monitor-toggle – –
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